Kavita Paul
Schenectady,NY
Summary
Reliable Customer Service and Operations Professional experienced in enhancing customer satisfaction and operational efficiency. Delivered effective solutions through strong problem-solving skills and organizational abilities. Contributed to child development as a dedicated Childcare team member, planning engaging activities and responding to emergencies with composure.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Day care Teacher Assistant
Sunrise Angel Day care
Queens, New York
03.2024 - 01.2025
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated with parents about daily activities and any concerning behaviors.
- Read aloud and played alphabet games to encourage early literacy.
- Introduced learning activities and imaginative play to teach children to explore.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Maintained clean and organized classroom and play areas to ensure a healthy environment.
- Sanitized toys, equipment, supplies and surfaces regularly.
- Assisted with diaper changes and assisted children with toileting needs when necessary.
Warehouse Worker
JFK International Airport
Queens, New York
04.2023 - 01.2024
- Collaborated with team members to maintain inventory accuracy and cleanliness.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Maintained stock levels in accordance with company policies.
Customer Service Representative
SUBWAY®Restaurants
East Orange, New Jersey
02.2021 - 10.2022
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled cash and processed payments efficiently at the register.
- Greeted guests in a friendly and welcoming manner.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Prepared fresh sandwiches using quality ingredients and standardized recipes.
- Trained new staff on sandwich preparation techniques and customer service skills.
- Stocked ingredients and supplies to support daily sandwich production needs.
- Completed opening, closing, and shift change tasks by following company guidelines.
Customer Service Representative
Teleperformance
Georgetown, Guyana
07.2018 - 07.2020
- Assisted customers with inquiries and resolved issues effectively.
- Utilized CRM systems to track customer interactions and feedback.
- Provided product information and guided customers through purchasing processes.
- Documented customer complaints and escalated unresolved issues appropriately.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Annandale Secondary School
Georgetown, GuyanaSkills
- Classroom management
- Child supervision
- Early childhood development
- Child development
- Training staff
- Organizational skills
- Teamwork and collaboration
- Communication skills
- Inventory management
Certification
- Office of Children and Family Services-University of Albany State of New York
- Home Health Aide- Bena Home care Agency
- First Aid with CPR & AED- Regional Emergency Medical Services Council of New York City
Timeline
Day care Teacher Assistant
Sunrise Angel Day care
03.2024 - 01.2025
Warehouse Worker
JFK International Airport
04.2023 - 01.2024
Customer Service Representative
SUBWAY®Restaurants
02.2021 - 10.2022
Customer Service Representative
Teleperformance
07.2018 - 07.2020
Annandale Secondary School