Kavita Singh Shivsawak
Bay Shore,New York
Summary
I am a customer focused Store Manager offering over 19 years of experience in retail operations, sales and service team leadership and profitability strategies. I am organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. I continuously maximized profits in locations with annual revenues of $8 million+, while fostering an inclusive and developing work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
North Babylon, NY
09.2023 - Current
- Engage with customers, gathering feedback to enhance their experience, resolve complaints, and build a loyal customer base through exceptional service
- Plan and execute in-store promotions and events to attract new customers, increase sales, and enhance the Starbucks brand within the local community
- Focuses on making every customer interaction memorable and personalized. Strive for operational efficiency while maintaining a warm, welcoming environment, encouraging customers to return.
- Analyze historical data, market trends, and seasonal fluctuations to make decisions that enhance store profitability and growth
- Mitigated business risks by working closely with staff members and assessing performance
Stay at Home Mom/homemaker
Self
Bay Shore, NY
11.2021 - 09.2023
Store Manager
CVS Health
Smithtown, NY
12.2019 - 11.2021
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained employees on store security, monetary procedures and customer service expectations
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottomline profitability
- Corrected operational discrepancies by developing and executing process improvements
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Collaborated with visual merchandising team to develop strategies to drive profitability
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Coached and empowered employees by creating and sharing motivational vision plans
- Supported Pharmacy team and ensured protocols and standards were followed for successful daily operations
- Monitored employee performance and identified performance gaps for corrective action.
Store Manager
Walgreens
Massapequa, NY
11.2005 - 12.2019
- Supervised operation of the store and pharmacy with regards to financial performance and customer satisfaction
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Managed team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
- Proactively identified and solved complex problems that impacted operations management and the business direction
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll
- Enforced adherence to policies, standards and security protocols
- Formed and sustained strategic relationships with clients.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Store Manager/Peer Mentor
Walgreens
Flushing, NY
08.2015 - 03.2017
- Served as a go to peer for complex question, strategies, and positive outcomes in absence of district manager
- Facilitated weekly group sessions focused on various issues to help groups and individuals
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Provided onsite training
- Proactively identified and solved complex problems impacting operations management and business direction
- Successfully led key projects which resulted in district growth and development
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Education
Associate of Arts in Business Management -
University of Phoenix
01.2011
Skills
- Customer Service Management
- Revenue Generation
- Loss Prevention
- Operations Management
- Customer Relations
- Outstanding Communication Skills
- Sales Professional
- Cash Management
- Problem-Solving
- Sales Expertise
Certification
NYS PTCB Certified, 2011, 11/2022
Timeline
Store Manager
Starbucks
09.2023 - Current
Stay at Home Mom/homemaker
Self
11.2021 - 09.2023
Store Manager
CVS Health
12.2019 - 11.2021
Store Manager/Peer Mentor
Walgreens
08.2015 - 03.2017
Store Manager
Walgreens
11.2005 - 12.2019
Associate of Arts in Business Management -
University of Phoenix
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