Kavitha Periyasamy Sathiyamurthy

Senior Process Associate

Accenture PVT LTD

10.2013 - 12.2015

3 and open creation for the team during client visit and during AP09 Calls which is conducted on monthly basis.
Reduced production downtime with regular equipment maintenance and timely issue resolution.
Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
Met month-end reporting objectives and deadlines.
Collaborated with team members to develop best practices for consistent customer service delivery.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
3 years of experience in Accounts payable team with hands on experience in CRM, SAP, EXCEL and other Microsoft productivity tools
Complete responsibility for AP processes
Leverage of processes knowledge for invoice processing and suggesting improvement for the process’s quality
1St point of contact From Accounts payable team to directly contact all the vendors
Creation of vendor account / Employee Account and Maintenance of the same
Resolving any failed payment issue and making the due payment held with working closely with the vendors and employees
Working with Vendor / Employee on various kinds of issue with proper follow-up till the issue gets resolved
Handling Monthly/ weekly vendor reconciliations for the closure during month ends to ease the processes for Accounts receivable team
Handling PO, NON-PO, CORPORATE CARD, CHEQUE REQUEST, STOP PAYMENT INVOICES and Travel and Expenses
Took owner ship of one DC for end-to-end process on time
Taking care of weekly SOX and AP08 Conducted on weekly and monthly basis and closure of the by closely working with Dalian DC team
Responsible for timely follow ups for vendor invoices and ensure the payment made to the critical vendors on time
Taking care of daily CRM tickets as well as SLA tickets and other critical region escalation mailboxes
Responsible for handling queries related to all P2P processes from Vendor management to payment
Creation of automation processes for complete AP P2P processes and implemented the same
Reporting activities taken care in Accounts Payable team
Closure of failed payment issue and the pending tickets relating to the same on weekly basis
Closure of on-Hold tickets on regular intervals and clearing the issue related to the same by setting up vendor calls and client calls
Other dashboard activities and clearing of aging dashboard and escalation mail directs from vendor and clients
Responsible of critical vendor regions like India and UK and Ireland regions and soul contact person for EMEA vendors and Employees
Clearing of parked Documents and Report Generation to ease the work for Finance team during the time of Month ends and quarter ends
Single point of contact for AP08 and AP24 Audit team