Kavitha Thirukandalam
Edison,NJ
Summary
Tech-savvy support developer with 6 years of experience and solid background in software engineering paired with in-depth knowledge of SQL database. Polished in deploying updates and fixes, building successful tools to reduce error occurrences and conducting root cause analysis. Completed AWS certified cloud practitioner courseware and scheduled to be certified.
Overview
6
6
years of professional experience
Work History
Application Support Engineer
RDE Systems Support Group
02.2013 - 05.2019
- Was level 2 support dev for 6 different applications and interacted with respective teams to resolve issues.
- Used ColdFusion, JavaScript and SQL Server as the primary coding languages to run applications.
- Used AWS cloud to deploy and maintain the applications.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions. Experience using apps like Asana and Jira.
- Reduced downtime for clients by swiftly addressing and troubleshooting software defects and bugs.
- Enhanced system performance through proactive monitoring and troubleshooting of technical issues.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Provided training sessions for end-users as needed, improving their understanding and proficiency in using applications effectively.
- Updated technical documentation, product specifications and technical training materials.
Education
Master of Science -
NJIT
Newark, NJ06.2013
Skills
- Performance Analysis
- Software Development
- Technical Issue Resolution
- Customer Support
- Application Support
- Technical Documentation
Timeline
Application Support Engineer
RDE Systems Support Group
02.2013 - 05.2019
Master of Science -
NJIT
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