Kavon-janee Mack

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Delivered up to 190 packages a day

• Worked in a fast past environment independently as well as on a team
• Processed products to be ordered
• Packaged products for delivery
• Learned different paths in workplace for indirect roles such as problem solving and returns
• Fixed products that couldn't be processed for 30 workstations through out the day

• Assist passengers with baggage pickup
• Resolve issues with delayed, lost, or damaged items
• Treated all information as confidential
• Respond to passenger concerns both in person and over the phone
• Fill out forms according to the nature of the incident
• Utilize computer software to track and catalog luggage
• Set up deliveries on delayed/left luggage

• Operated press and auxiliary equipment in a safe and correct manner
• Identified and handled raw material
• Read, interpreted, and complied with work instructions
• Complied with all safety programs

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Worked my way up from being self-trained, to a team leader of 20 people and finally a supervisor

• Computer-Aided Design and Drafting (CADD), MasterCAM and Manufacturing Processes.
• Design Engineering, Precision Machining and Computer Numerical Control (CNC)
• Production Planning and CNC Machine Operation

72 hours of employer approved manufacturing curriculum and 72 hours of on-the-job machine operation.

• Technology Completed Course Instruction in
• Architectural Drafting I & II
• Construction Materials and Methods
• Architecture of the World
• Codes and Ordinances
• Architectural Design I & Graphics I