Kavonté Gardner
Houston,TX
Summary
Mr. Gardner is an experienced Business Systems Analyst with over eight years of experience within the financial industry. He has served as a trusted adviser and liaison to high profile clients and vendors through a customer-facing approach. In efforts to build and maintain strong professional relationships with clients - whether it be business transformation, innovation and design, or the journey to new IT. He bridges the gap between IT and the business with his experience in both relationship management and technology. As a business systems analyst, he has helped his organization to adhere to client expectations an implement changes that has caused for client satisfaction and retention. In addition, he has leaned on SAFe agile methodology to implement and enforce scrum principles and practices among teams across his organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Business Systems Analyst
Zions Bancorporation
Houston, Tx
10.2021 - Current
- Oversee diverse system functions to maintain efficiency within the digital platform ServiceNow, including Incident and Change Management.
- Troubleshoot customer-facing websites, applications, and user access issues, document incident items, and coordinate issue resolution and validation of services restored.
- Manage application and infrastructure monitoring efforts, run queries to obtain data analytics via SQL, and coordinate with enterprise management and business units on assigning and updating alerts.
- Perform project management functions as either the project manager or a team member.
- Project involvement may include use case, business case, and requirements documentation creation.
- Served as subject matter expert in testing methodologies and validation processes.
- Facilitated execution of change management requests and post-change validation processes.
- Engage proactively in Agile ceremonies and Program Increment (PI) planning, utilizing Azure DevOps.
- Collaborate closely with product owners to accomplish tasks, including meticulous documentation, crafting user stories, and defining precise acceptance criteria.
- Diligently monitor the team backlog daily, ensuring its accuracy and alignment with the current sprint's objectives
Treasury Management Client Services Specialist
Zions Bancorporation
03.2020 - 10.2021
- Managed strong interpersonal relationships with Treasury clients by servicing clients' needs, while analyzing areas of opportunity to increase the client revenue portfolio and minimizing fraud risk.
- Assembled key data elements, both internally and externally, to assist the sales officer with pre-call preparation for significant deals using the Salesforce platform to ensure accuracy and compliance in records management.
- Performed industry analyses to identify trends, gaps, and issues to strengthen current client portfolios, and garner new business.
- Conducted revenue realization reviews and analyses to ensure proper revenue ramp for new and existing client sales.
- Managed the Treasury Management Client Services Support Box, including, but not limited to, Lockbox exceptions, all team's money movement, account closures, and escrow account openings.
Commercial Loan Specialist II
Zions Bancorporation
09.2018 - 03.2020
- Analyzed and reviewed commercial loans to ensure they remained in good standing and met requirements for requests in the amount of 3,035+ payments and advances daily.
- Completed loan research requests that included tasks such as researching billing discrepancies, acknowledging loans, and boarding errors.
- Completed ad-hoc reports on various loan operations while continuing to meet day-to-day goals on job duties, including lockbox, GL, and end-of-day balancing reports.
- Monitored GLs and reconciled financial transactions to clear outages on the daily Excel outage report.
- I directed team members, when needed, on my expertise with the newly launched system, BANCS.
- Also worked as the SME to assess bugs and work to find a solution and/or fix.
Bankcard Specialist II
Zions Bancorporation
01.2016 - 09.2018
- Conducted research, analysis, and documentation of account activity while performing all account maintenance, fee reversals, debit, and credit card inquiries on consumer and commercial accounts.
- Forecasted levels of fraud risk, and developed procedures used to control fraud risk, and maximize profit.
- Coordinated and conducted small to mid-size focus groups and individual training sessions based on staff and organizational learning needs.
- Exceeded sales goals by offering consumer and commercial products and services with the permission of our customers.
Education
Master of Business Administration - Project Management and Process Improvement
University of Houston - Downtown
12.2025
Bachelor of Science - Business Management
University of Houston - Downtown
12.2022
Associate - Business Management
Houston Community College
05.2017
Skills
- Analytical and critical thinking
- Flexible and adaptable
- Dependable and responsible
- Prioritization of Workload
- Microsoft Office Proficiency
- Effective Organization Skills
Certification
- Certified SAFe 5 Practitioner, 03/23, Scaled Agile, Inc.
- Certified SAFe 6 Scrum Master, 04/23, Scaled Agile, Inc.
Timeline
Lead Business Systems Analyst
Zions Bancorporation
10.2021 - Current
Treasury Management Client Services Specialist
Zions Bancorporation
03.2020 - 10.2021
Commercial Loan Specialist II
Zions Bancorporation
09.2018 - 03.2020
Bankcard Specialist II
Zions Bancorporation
01.2016 - 09.2018
Master of Business Administration - Project Management and Process Improvement
University of Houston - Downtown
Bachelor of Science - Business Management
University of Houston - Downtown
Associate - Business Management
Houston Community College
Similar Profiles
Zoe BergZoe Berg
Item Processing Specialist at Zions BancorporationItem Processing Specialist at Zions Bancorporation
Michael MartinezMichael Martinez
Collections Specialist at Zions BancorporationCollections Specialist at Zions Bancorporation
Leslie PalmerLeslie Palmer
Loan Closing Manager, Vice President at Zions BancorporationLoan Closing Manager, Vice President at Zions Bancorporation
Olivia BehrensOlivia Behrens
Identity & Access Mgmt Provisioning Specialist at Zions BancorporationIdentity & Access Mgmt Provisioning Specialist at Zions Bancorporation
Michael LoveMichael Love
Warehouse Worker at Altair StricklandWarehouse Worker at Altair Strickland