Kavonya Caldwell
Chicago,IL
Summary
Proven Operations Coordinator with a track record of enhancing operational efficiency and client satisfaction at FedEx. Skilled in process implementation and logistics coordination, coupled with a strong ability to foster client relationships and manage compliance. Achieved project objectives within budget, boosting productivity by streamlining communication and procedures. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
FedEx
11.2020 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Quality Assurance Administrator
Fed-Ex Office, Center
10.2014 - 11.2020
- Managed timelines effectively to ensure all projects met or exceeded client expectations without sacrificing quality standards.
- Collaborated with cross-functional teams to ensure consistent quality standards throughout the entire development lifecycle.
- Supported a culture of continuous learning by sharing best practices and lessons learned with team members and stakeholders.
- Played an integral role in successful audits by maintaining detailed records of all Quality Assurance activities to demonstrate compliance with industry regulations and standards.
Package Handler Aug 2012- October 2014
Fed-Ex Office, Center
08.2012 - 10.2014
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Curie High School
Chicago, IL06.1999
Skills
Scheduling Management
Customer Invoicing
Process Implementation
Supply Ordering
Training Management
Inventory Oversight
Project Scheduling
Logistics Coordination
Conflict Mediation
Risk Management
Operations Management
Quality Assurance
Scheduling Coordination
Compliance Management
Management
Customer Relations
Timeline
Operations Coordinator
FedEx
11.2020 - Current
Quality Assurance Administrator
Fed-Ex Office, Center
10.2014 - 11.2020
Package Handler Aug 2012- October 2014
Fed-Ex Office, Center
08.2012 - 10.2014
High School Diploma -
Curie High School
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