Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kavoris Williams

Gainesville

Summary

Dynamic leader with proven expertise in operations management and customer service, honed at companies like Starbucks. Excelled in staff management, driving team productivity, and enhancing customer satisfaction. Skilled in strategic planning and adaptability, consistently achieving company goals through innovative solutions and effective team mentoring.

Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervisor

Starbucks
02.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Lead Supervisor

Chick-fil-A
08.2022 - 02.2023
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.

Associate

Publix
06.2017 - 07.2021
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

High School Diploma -

Countryside Christian School
Gainesville, FL
05-2020

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Operations management
  • Project management
  • Strategic planning
  • Analytical thinking
  • Waste reduction
  • Multitasking Abilities
  • Adaptability and flexibility
  • Professionalism

Accomplishments

  • Supervised team of 50 staff members.
  • Resolved product issue through consumer testing.
  • Completed manager training program.
  • Promoted to FOH Supervisor after only 1month for exceptional performance.

Certification

  • Retail Operations Specialist Certification – Retail Industry Leaders Association.

Timeline

Supervisor

Starbucks
02.2023 - Current

Lead Supervisor

Chick-fil-A
08.2022 - 02.2023

Associate

Publix
06.2017 - 07.2021

High School Diploma -

Countryside Christian School

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Kavoris Williams