Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Kavungo Mambuini

Bedford

Summary

Content Moderator with extensive expertise in analyzing content to meet client specifications and proficient in customer relations, demonstrated through roles at Amazon and Maximus. Utilizes strong leadership and problem-solving skills to enhance customer experiences and resolve complex issues efficiently. Passionate about leveraging business administration and communication skills to drive innovative solutions in customer service environments.

Overview

10
10
years of professional experience

Work History

Content Moderator

Genpact
Richardson
03.2022 - Current
  • Analyzing content to ensure client specifications are met
  • Inbound and outbound calls for warranty packages

Customer Relations

Amazon
12.2018 - 06.2022
  • Disputing claims and ensuring proper follow up
  • Troubleshooting online customer orders
  • Answering emails and resolving customer complaints

Customer Service Representative II

Maximus
05.2015 - 11.2018
  • Ensuring veterans were assisted within specific parameters
  • Assisting with veteran grievances to resolution
  • Loan write ups for veteran affiliated programs

Education

Business Administration and Communications -

North Lake College
Irving, Texas
01.2017

Skills

  • Business Administration
  • Customer Service
  • Microsoft Office
  • Problem Solving
  • Communication
  • Leadership
  • Content Moderation
  • Customer Relations
  • Research
  • Multitasking

References

  • Jasmaine McCurry, 214-579-0463
  • Bruno Wambembe, 817-689-9600
  • Francisco Mfutila, 214-438-7024

Languages

  • Portuguese, Native
  • Spanish, Native
  • English, Native

Timeline

Content Moderator

Genpact
03.2022 - Current

Customer Relations

Amazon
12.2018 - 06.2022

Customer Service Representative II

Maximus
05.2015 - 11.2018

Business Administration and Communications -

North Lake College

Similar Profiles

CREATE PROFILE