Kavya Reddy
Dallas,Texas
Summary
Sr. Software Engineer & Certified Scrum Master (CSM, PSM) with 8+ years of experience leading Agile delivery, digital transformation, and enterprise workflow automation across Legal, Sales, Finance, IT, and HR domains. Proven expertise in DocuSign CLM and Salesforce CPQ implementations, automating contract generation and approval workflows to reduce turnaround time by 35–50% and errors by 40%. Skilled in facilitating Agile ceremonies, backlog management, sprint reporting, UAT, and production deployments while coaching cross-functional teams to adopt Agile best practices, improving team velocity by 20% and reducing post-production defects by 25%. Experienced in stakeholder management, audit compliance, and operational process standardization, bridging technical delivery and Agile leadership to drive measurable business impact. Actively seeking Scrum Master, Agile Project Manager, or Agile Coach roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Software Engineer & Scrum Master
Sabre Corporation
Southlake, Texas
08.2022 - 02.2026
- Led end-to-end Agile delivery of Docusign CLM transformation projects, managing cross-functional teams (Legal, Sales, Finance, IT) and delivering 4 enterprise initiatives on schedule.
- Designed and implemented Docusign CLM workflows, automating contract generation and approval processes, reducing contract turnaround time by 35%.
- Integrated Salesforce CPQ (Quotes & Accounts) with Docusign DocuGen templates to enable automated contract creation, eliminating manual data entry and reducing errors by 40%.
- Automated wet signature and eSignature processes for enterprise clients, transitioning 100% of contracts to digital workflows and driving paperless operations.
- Facilitated Sprint Planning, Daily Standups, Retrospectives, and Backlog Grooming using Rally; improved sprint predictability and increased team velocity by 20%.
- Gathered and translated business requirements into actionable user stories with clear acceptance criteria, ensuring alignment between stakeholders and development teams.
- Authored detailed test cases and partnered with QA to execute end-to-end testing, improving release quality and reducing post-production defects by 25%.
- Led UAT sessions and Production deployments; proactively managed risks and mitigated release blockers, ensuring seamless go-lives across 4 major projects.
- Worked effectively with multiple scrum teams both internally and offshore.
- Managed Rally boards, capacity planning, and sprint reporting; provided transparent deployment and release updates to executive stakeholders.
- Supported internal and external audit readiness by preparing contract documentation and ensuring compliance with governance standards.
- Created and managed Change Requests for UAT deployments, ensuring smooth release and minimal business disruption.
- Facilitated hyper care support post-deployment, resolving critical production issues within SLA and stabilizing systems within 2–4 weeks of go-live.
- Partnered with Legal to develop standardized contract documentation and operational playbooks.
- Coached Sales teams on CLM workflow adoption, increasing process compliance by 45%.
- Designed and created a DocuSign CLM workflow for migration and led migration of 25,000+ legacy contracts from SharePoint to DocuSign CLM repository.
- Implemented metadata tagging and saved searches, improving document retrieval efficiency by 50% and centralizing contract governance across Legal and Sales teams.
- Troubleshot and resolve contract generation errors, DocuGen template issues, and workflow failures, reducing recurring production defects by 30%.
- Provisioned and governed DocuSign CLM user access based on compliance standards, improving security controls and audit readiness.
- Partnered with business users to diagnose contract creation failures and system configuration issues, minimizing turnaround delays and improving user satisfaction scores by 20%+.
- Redesigned the ServiceNow access request process for DocuSign CLM Production by implementing an automated manager-approval workflow, eliminating manual approval follow-ups and reducing support team workload by 30–40%.
- Strengthened audit compliance by enforcing manager-level approval controls within ServiceNow, improving governance transparency and achieving 100% approval traceability for production access requests.
- Resolved 250+ ServiceNow incidents and requests related to DocuSign CLM access, contract generation, and workflow errors; maintained 95% SLA adherence while improving system stability and user satisfaction.
- Designed and implemented a Financial & Legal Concurrence workflow in DocuSign CLM to enforce mandatory review of financial data and legal terms prior to contract issuance, reducing downstream contract revisions by 30%.
- Standardized pre-signature contract validation by embedding finance and legal approvals into automated workflows, increasing Sales confidence and reducing customer-facing contract errors by 25%+.
Software Engineer
Infowave Systems (UHG Optum)
Remote
03.2020 - 07.2022
- Served as a primary liaison between the Performance Engineering team and cross-functional stakeholders (Dev, QA, Infrastructure, Business), ensuring alignment on test schedules, metrics, and reporting.
- Facilitated documentation of performance testing metrics, ensuring accuracy and transparency for leadership and development teams.
- Managed performance test schedules and resource planning, coordinating multiple teams to minimize conflicts and optimize test coverage.
- Communicated test plans, results, and insights to stakeholders, translating technical data into actionable recommendations for business and development teams.
- Tracked performance issues, test results, and remediation progress, updating leadership and teams to ensure timely resolution of critical bottlenecks.
- Coordinated Sprint Planning and daily standups for performance testing activities, ensuring dependencies with other Agile teams were managed efficiently.
- Developed and maintained reports summarizing performance trends, system stability, and key metrics for executive review.
- Ensured compliance with Agile processes, including backlog grooming, user story updates, and acceptance criteria for performance-related tasks.
- Streamlined cross-team communications, reducing delays in performance testing cycles, and improving stakeholder confidence by 20–30% of placeholders.
- Supported UAT and production readiness by confirming performance test results, identifying potential risks, and facilitating approvals before deployment.
Business Analyst
Kellogg’s
Battle Creek, MI
02.2018 - 01.2020
- Managed employee lifecycle for project staff across multiple Asian countries, including onboarding, contract administration, and offboarding, ensuring compliance with company policies.
- Coordinated start/end dates, access provisioning, and software setup for new hires, enabling smooth transitions into project roles and reducing onboarding delays.
- Communicate project updates, milestones, and process changes to cross-functional teams and external vendors, maintaining alignment and transparency.
- Partnered with recruitment teams to identify and onboard new employees for projects, managing interview scheduling, documentation, and offer processes.
- Acted as the primary point of contact for employees, resolving access, software, and process issues, improving employee satisfaction and operational efficiency.
- Maintained accurate employee records and contract documentation, supporting HR audits and compliance requirements.
- Streamlined cross-team coordination for project staffing and transitions, improving project readiness, and minimizing delays.
- Tracked employee onboarding/offboarding metrics, identifying process improvements, and reporting leadership for decision-making.
Education
Master of Science - Management Information Systems
University of Michigan Dearborn
Dearborn, MI01-2017
Bachelor's - Mechanical Engineering
KSRM College of Engineering
Kadapa, India01-2014
Skills
- Agile & Scrum
- Scrum Master (CSM, PSM)
- Agile Project Management
- Agile Delivery & Execution
- Sprint Planning & Execution
- Daily Standups & Retrospectives
- Backlog Grooming & Prioritization
- User Story Writing & Acceptance Criteria
- Agile Coaching & Team Mentorship
- Agile Transformation & Adoption
- Risk Management & Mitigation
- Technical & Tools
- DocuSign CLM
- Salesforce CPQ (Quotes & Accounts)
- DocuGen Templates
- ServiceNow (Access Management & Workflow Automation)
- Rally / CA Agile Central
- Jira & Confluence
- Workflow Automation & Process Optimization
- Metadata Tagging & Document Management
- Digital Signature / eSignature Processes
- QA & UAT Testing Coordination
- Project / Program Management
- Enterprise Project Delivery
- Cross-Functional Team Leadership
- Capacity Planning & Resource Management
- Sprint Reporting & Metrics Tracking
- Stakeholder Communication & Alignment
- Production Deployment & Hypercare Support
- Audit & Compliance Readiness
- Documentation & Operational Playbooks
- Change Management
- Issue Resolution & Problem-Solving
- Leadership & Soft Skills
- Team Coaching & Mentorship
- Process Standardization & Improvement
- Effective Communication
- Collaboration Across Distributed Teams
- Strategic Planning & Execution
- Decision Making & Conflict Resolution
- Performance Monitoring & Feedback
Certification
- Certified ScrumMaster (CSM), Scrum Alliance
- Professional Scrum Master I (PSM I), Scrum.org
Key Skills
Scrum Master (CSM, PSM), Agile Project Management, Agile Delivery & Execution, Sprint Planning & Execution, Daily Standups & Retrospectives, Backlog Grooming & Prioritization, User Story Writing & Acceptance Criteria, Agile Coaching & Team Mentorship, Agile Transformation & Adoption, Risk Management & Mitigation, DocuSign CLM, Salesforce CPQ (Quotes & Accounts), DocuGen Templates, ServiceNow (Access Management & Workflow Automation), Rally / CA Agile Central, Jira & Confluence, Workflow Automation & Process Optimization, Metadata Tagging & Document Management, Digital Signature / eSignature Processes, QA & UAT Testing Coordination, Enterprise Project Delivery, Cross-Functional Team Leadership, Capacity Planning & Resource Management, Sprint Reporting & Metrics Tracking, Stakeholder Communication & Alignment, Production Deployment & Hypercare Support, Audit & Compliance Readiness, Documentation & Operational Playbooks, Change Management, Issue Resolution & Problem-Solving, Team Coaching & Mentorship, Process Standardization & Improvement, Effective Communication, Collaboration Across Distributed Teams, Strategic Planning & Execution, Decision Making & Conflict Resolution, Performance Monitoring & Feedback
Timeline
Senior Software Engineer & Scrum Master
Sabre Corporation
08.2022 - 02.2026
Software Engineer
Infowave Systems (UHG Optum)
03.2020 - 07.2022
Business Analyst
Kellogg’s
02.2018 - 01.2020
Bachelor's - Mechanical Engineering
KSRM College of Engineering
Master of Science - Management Information Systems
University of Michigan Dearborn