KAVYA KAPOOR
Hayward,CA
Summary
To seek an internship position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills,detail - oriented team player.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Guest Relations Executive
ITC Maurya
New Delhi, Delhi
01.2020 - 03.2022
- Increased Net Promoter Score (NPS) by proactively communicating with guests on their experience, ensuring safety and comfort during pandemic, and following up to collect feedback.
- Managed more than 50% of elite guests staying with us.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements
- Managed and improved customer service functions for reception and lounge areas
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Enhanced response and resolution systems to meet changing demands
- Oversaw regulated greeting and internal processing of guests upon arrival
- Remained available 10 hours daily to respond to guest needs, complaints or inquiries
Assistant Marketing & Sales Manager
SheWings
Noida, Uttar Pradesh
09.2019 - 01.2020
- Managed marketing and sales operations for non-profit to position them as eco-friendly women’s hygiene brand
- Increased sales by 20% in quarter.
- Prepared and presented business proposals to hotels in India to offer SheWings products as courtesy items to their guests
- Created engaging content for Facebook, and Instagram
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings
- Proofread marketing collateral ahead of printing to eliminate errors
- Updated spreadsheets with statistical, financial and non-financial information
Flight Attendant
IndiGo Airlines
Gurgaon, NC
06.2015 - 09.2016
- Used medical training and conflict resolution techniques to defuse stressful situations
- Dedication and professionalism resulted in certificate for excellent communication,
- Managed 180 passengers on board.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
Education
MBA - Finance
California State University
Hayward, CA 08.2022 - Current
Bachelor of Journalism & Mass Communication -
Amity University
Noida, India 06.2012 - 06.2015
Skills
Documentation
Detail-driven
Written and interpersonal communication
Relationship building and management
Skilled in Excel
Skilled in Word
Skilled in Powerpoint
Timeline
MBA - Finance
California State University
08.2022 - Current
Guest Relations Executive
ITC Maurya
01.2020 - 03.2022
Assistant Marketing & Sales Manager
SheWings
09.2019 - 01.2020
Flight Attendant
IndiGo Airlines
06.2015 - 09.2016
Bachelor of Journalism & Mass Communication -
Amity University
06.2012 - 06.2015