Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kawadra Brice

Logistics Associate
Fort Lawn,SC

Summary

Kawa'dra Brice has worked in all fields involving Logistics (currently), Warehouse Associate, Call center and as a Front Desk Agent. Proficient in handling complex customer issues and promoting positive experiences. Skills in coordinating documentation and handling payments. Excellent abilities in controlling and auditing inventory to maintain accuracy and minimize losses. Able to handle diverse job requirements and meet company goals. Team-oriented professional accustomed to streamline warehouse processes to increase overall efficiency. Skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitments to guest satisfaction.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Logistics Associate

Harbor Freight Tools
Lancaster, SC
05.2022 - Current
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Managed system support functions to set priorities and service levels expectations.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Tracked over 30 orders and notified customers of status or potential delays.

Remote Outbound Call Center Agent

Symphony Placements
Cockeysville, MD
11.2021 - 04.2022
  • Made outbound lead follow-ups to potential and existing surveyors by telephone and email to qualify leads and sell products and services.
  • Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
  • Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
  • Delivered consistent call activity to achieve monthly and quarterly goals and objectives.
  • Managed up to 50 calls.

Front Desk Agent

Holiday Inn Express
Richburg, SC
05.2020 - 11.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Checked in and handled over 100 guests during shifts.

Warehouse Associate

Chesapeake Cartridge Comapny
Richburg, SC
07.2018 - 04.2020
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Prepared orders for shipment by picking, packing and labeling merchandise.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Performed inventory counts and stocked merchandise.
  • Worked safely around moving machinery.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Packed over 1,000 bullets into canisters during shifts.

Education

High School Diploma -

Lewisville High School
Richburg, SC
08.2013 - 05.2017

Skills

Deadline and scheduling management

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Timeline

Logistics Associate

Harbor Freight Tools
05.2022 - Current

Remote Outbound Call Center Agent

Symphony Placements
11.2021 - 04.2022

Front Desk Agent

Holiday Inn Express
05.2020 - 11.2021

Warehouse Associate

Chesapeake Cartridge Comapny
07.2018 - 04.2020

High School Diploma -

Lewisville High School
08.2013 - 05.2017

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Kawadra BriceLogistics Associate