Shania McDonald
Washington,DC
Summary
Experienced and customer-focused professional with a proven track record in patient services and administrative support. Proficient in Microsoft Office Suite, including Excel and PowerPoint, with expertise in leadership, team building, and CRM systems. Adept at providing exceptional customer service, maintaining accurate records, and ensuring compliance with healthcare regulations. Skilled communicator and meticulous team player who thrives under pressure. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Savista
Washington, D.C.
01.2022 - Current
- Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems
- Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures
- Verify insurance coverage and obtain authorization for all services requiring precertification
- Process internal and out-going referrals, as needed, per department procedures
- Perform clerical functions as needed, including answering phones, taking messages, chart processing, faxing, and scanning
- Collect and process upfront deposits or set-up payment arrangements, as required
- Screen patients for Medicaid, Affordable Care Act, or hospital-sponsored financial programs and provide appropriate documentation and referrals
- Assist other team members where necessary
- Adhere to department policies and procedures related to verification of eligibility, benefits, pre-authorization requirements, available payment options, financial counseling, and other identified financial clearance-related duties
- Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served
- Participate in departmental performance improvement initiatives
Manager
Zen Nail Studio
Oxon Hill, MD
01.2016 - 01.2022
- Maintained front desk operations, greeting and welcoming clients and visitors to the studio
- Assisted customers and clients on the phone, responding to inquiries
- Managed the office calendar and scheduled customer/client appointments with technicians
- Processed cash and credit card transactions in a timely and courteous manner
- Received supplies and products from vendors, ensuring accountability and inventory management
- Entered client information into the database
- Received, sorted, and distributed incoming mail
- Conducted staff training and development sessions
- Assisted with weekly payroll processing
Education
Diploma -
Oxon Hill High School
Oxon Hill, MD06.2017
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- Leadership and Team Building Skills
- CRM Systems
- Password Configuration
- Customer Service
- Video Conferencing/Meeting Setup
- Meticulous attention to detail
- Quality assurance
- Strong written and verbal communication skills
- Patient greeting
- Front desk supervision
- Check-in coordination
- Insurance verifying
- Appointment confirmation
- Patient interviewing skills
- System updates
- Document filing
- Patient admitting
- Reception management
- Appointment reminders
- Verbal and written communication
- Medical insurance
- Patient confidentiality
- Customer service
- HIPAA compliance
- Medicaid
- Payment collection
- Phone etiquette
- Patient follow-up
References
Available upon request.
Timeline
Patient Service Representative
Savista
01.2022 - Current
Manager
Zen Nail Studio
01.2016 - 01.2022
Diploma -
Oxon Hill High School
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