Kawaiia Brown
Irving
Summary
Customer service representative with a decade of experience in customer care and account management. Proven track record in problem-solving and enhancing customer satisfaction. Committed to contributing to team success and driving company growth.
Overview
12
12
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo Auto
12.2019 - Current
- Ensure accurate documentation across systems to enhance customer service delivery.
- Assist with auto loan inquiries from customers, dealers, insurance companies, and bankers.
- Provide detailed loan benefit information to account holders, improving satisfaction levels.
- Submit correspondence requests for customers and third parties, ensuring prompt resolution.
- Process refund requests and payment transactions efficiently.
- Log customer complaints to identify areas for service quality enhancement.
Account Manager/Customer Service
Brinks Home Security
04.2019 - 11.2019
- Responsible for maintaining relationships with millions of clients, ensuring satisfaction and loyalty.
- Drove sales initiatives for existing accounts, resulting in increased profitability.
- Teamed up with sales personnel to accomplish targets.
- Managed incoming phone inquiries, delivering solutions to member concerns efficiently.
Customer Care Assistant
Conduent
02.2018 - 03.2019
- Managed high volume of inbound customer calls, achieving swift resolution of inquiries.
- Handled card maintenance for government assistance programs, ensuring data privacy.
- Assisted customers with financial information, resolving deposit issues efficiently.
- Mastered customer service scripts, meeting performance targets consistently.
Customer Account Executive
Comcast
01.2014 - 01.2018
- Resolved billing issues, retained accounts, and exceeded retention targets in a high-volume environment.
- Led team huddles to boost performance and foster continuous improvement.
- Consulted on TV, Internet, and Voice services, driving sales and customer satisfaction.
- Enhanced team sales through collaborative meetings and knowledge sharing.
- Executed one-call resolution processes to streamline customer service.
- Communicate new and existing products with customers.
Education
High School or Equivalent - undefined
Canton High School
Skills
- Customer Care
- Account Management
- Attention to Detail
- Typing
- Problem Solving
- Negotiation
- Customer Engagement
- Customer Retention
- Performance Metrics
- Multitasking
- Relationship Management
- Critical Thinkin
- Microsoft Office
- Creative Problem Solving
- ITop
- ICMP
LANGUAGES
English.
Timeline
Associate Customer Service Representative
Wells Fargo Auto
12.2019 - Current
Account Manager/Customer Service
Brinks Home Security
04.2019 - 11.2019
Customer Care Assistant
Conduent
02.2018 - 03.2019
Customer Account Executive
Comcast
01.2014 - 01.2018
High School or Equivalent - undefined
Canton High School
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