Kawana Fields
Conyers,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
CSR1
TTEC
09.2019 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Donnelly Communications
01.2011 - 12.2018
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to streamline processes, improving response time for customer requests.
- Resolved customer inquiries through phone, email, and chat to ensure high satisfaction levels.
Education
GED -
Barbara Seargents Learning Center
Oakland, CA06.1993
Skills
- Critical thinking
- Active listening
- Data entry
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Technical support
- Friendly, positive attitude
- Customer service
Timeline
CSR1
TTEC
09.2019 - 09.2025
Customer Service Representative
Donnelly Communications
01.2011 - 12.2018
GED -
Barbara Seargents Learning Center