Kawana Holloway
Auburn,AL
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards, and continuously projects positive attitude and seeks opportunities to help team members.
Overview
15
15
years of professional experience
Work History
Assembler
Thermofisher Scientific
05.2018 - 04.2024
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team's overall success.
Customer Service Representative
Afni Inc, Verizon
02.2009 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Beauregard High School
Opelika, AL05.2008
Skills
- Assembly and production
- Repetitive Work
- Workplace Safety
- Manufacturing
- Visual Inspection
- Accuracy
- Quality Assurance
- Excellent customer service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Assembler
Thermofisher Scientific
05.2018 - 04.2024
Customer Service Representative
Afni Inc, Verizon
02.2009 - 04.2018
High School Diploma -
Beauregard High School
Similar Profiles
Christine GlodyChristine Glody
Inventory Analyst II at Cole-Parmer (Division of Antylia Scientific formerly ThermoFisher Scientific)Inventory Analyst II at Cole-Parmer (Division of Antylia Scientific formerly ThermoFisher Scientific)
Brittney MaxeyBrittney Maxey
Site Specialist at Thermofisher ScientificSite Specialist at Thermofisher Scientific
Aisyah Abdul KhaliqAisyah Abdul Khaliq
NPI Procurement/Sourcing, Intern at ThermoFisher Scientific, MarsilingNPI Procurement/Sourcing, Intern at ThermoFisher Scientific, Marsiling
Jillian MurphyJillian Murphy
Clinical Sample Analysis Associate II at ThermoFisher ScientificClinical Sample Analysis Associate II at ThermoFisher Scientific
Luke TyrerLuke Tyrer
Host/Busser/Head Food Runner at Hudson Hospitality GroupHost/Busser/Head Food Runner at Hudson Hospitality Group