Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kawana Wilson

West Point,MS

Summary

Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Over 10 years customer service experience and 2 year managerial experience.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
09.2021 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
  • Streamlined prescription processing with accurate data entry and verification of patient information
  • Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.

Customer Service Representative

Prime Care Nursing
05.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Agent

Sitel
03.2019 - 02.2021
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences
  • Streamlined communication processes for improved information exchange between customers and team members
  • Utilized strong problem-solving skills to quickly identify and address customer issues
  • Collaborated with team members to develop innovative solutions for complex customer problems
  • Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics
  • Strengthened relationships with clients through proactive follow-up on pending issues and concerns.

Education

East MS Community College

Skills

  • Microsoft Office Suite (Word, Excel, Access, Outlook & PowerPoint)
  • Operating system familiarity (Windows XP & higher)
  • Able to learn proprietary software quickly
  • Strong Organizational Skills
  • Can type 55 WPM
  • Data Collection
  • Complaint Resolution
  • Client Relations
  • Complex Problem-Solving
  • Critical Thinking
  • Technical Analysis

Timeline

Pharmacy Technician

Walgreens
09.2021 - Current

Customer Service Representative

Prime Care Nursing
05.2021 - Current

Customer Service Agent

Sitel
03.2019 - 02.2021

East MS Community College

Similar Profiles

CREATE PROFILE
Kawana Wilson