Kawanna Prout
Waggaman,la
Summary
Detail-oriented and analytical professional with 20+ years of experience in case management, arbitration support, legal assistance, and compliance-driven environments. Proven ability to manage complex cases from intake through resolution, conduct detailed research, and ensure adherence to policies and regulations. Strong background in documentation review, dispute resolution, and stakeholder communication in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Program Delivery Manager (PDMG)
Serco (FEMA Contractor)
01.2020 - 01.2026
- - Managed multiple projects and cases in a high-volume environment
- -Conducted Applicant briefings, gathered documentation and ensured compliance with FEMA policies
- - Reviewed scopes of work and documentation for compliance
- - Gathered and analyzed applicant data using FEMA systems, including Grants Manager and Sharepoint to support project development and compliance review
- - Identified risks and inconsistencies in documentation
- - Ensured adherence to federal guidelines and policies
- - Provided clear written communication and updates
- -Conducted Recovery Scoping Meetings and Transition Meetings
Emergency Management Specialist / PDMG
Federal Emergency Management Agency (FEMA)
01.2012 - 01.2019
- - Managed full lifecycle of cases from intake through resolution
- - Reviewed documentation for eligibility and compliance
- - Coordinated with applicants and internal teams to resolve issues
- - Analyzed complex cases and provided recommendations
- - Maintained detailed and accurate case files
Arbitration Support Specialist
Federal Emergency Management Agency (FEMA)
01.2009 - 01.2012
- - Reviewed projects for arbitration risk and assigned risk levels
- - Prepared case summaries and briefing memorandums for high-risk cases
- - Analyzed contracts, invoices, and supporting documentation
- - Collaborated with legal teams and arbitration specialists
- - Conducted policy and regulatory research to support decisions
- - Ensured accuracy and completeness of case records
Legal Assistant / Secretary
Lundeen & Associates
01.2002 - 01.2006
- - Prepared legal documents, filings, and correspondence
- - Maintained confidential client files and records
- - Conducted legal research and assisted with case preparation
- - Managed scheduling, client communication, and documentation
- - Ensured accuracy and organization of legal records
Education
B.S. - Business Administration
University of New Orleans
2026
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ2016
Paralegal Diploma - undefined
Baton Rouge College
01-2006
Skills
- Case Management
- Grievance & Appeals
- Compliance & Policy Review
- Risk Assessment
- Documentation Analysis
- Conflict Resolution
- Written Communication
- Research & Investigation
- Time Management
- Stakeholder Communication
- Attention to Detail
Timeline
Program Delivery Manager (PDMG)
Serco (FEMA Contractor)
01.2020 - 01.2026
Emergency Management Specialist / PDMG
Federal Emergency Management Agency (FEMA)
01.2012 - 01.2019
Arbitration Support Specialist
Federal Emergency Management Agency (FEMA)
01.2009 - 01.2012
Legal Assistant / Secretary
Lundeen & Associates
01.2002 - 01.2006
Paralegal Diploma - undefined
Baton Rouge College
B.S. - Business Administration
University of New Orleans
Associate of Arts - Business Administration
University of Phoenix