KAWANNA WHITEHEAD
Rochester,New York
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
Burger King
Rochester
04.2022 - Current
- Did cross-training and backed up customer service managers
- Developed strong customer relationships by maintaining a positive attitude and providing prompt service
- Mentored and guided employees to ensure that assigned tasks were completed correctly
- Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices.
Direct Support Professional
Lifetime Assistance Inc
Rochester
11.2021 - 04.2022
- Kept track of resident responses, progress with approaches, and reported any unusual signs or symptoms to the medical staff
- Aided Provided elderly and developmentally disabled patients with compassionate companionship
- Helped disabled people gain independence while keeping a close eye on their safety at all times
- Oversaw routine activities such as medication and personal hygiene to ensure safety
- Volunteered to fill in for on-call rotation gaps when needed.
To-Go Specialist
Applebee's Grill + Bar
Rochester
09.2021 - 11.2021
- Ran the cash register and accepted payments from customers using cash, debit, and credit cards
- Assisted host by answering phones, responding to guest inquiries, and providing information about the restaurant's services during downtime
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept a high level of cleanliness and sanitation.
Drive-Thru Cashier
KFC
Rochester
11.2019 - 04.2020
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging
- Assisted customers in making menu selections by providing food complementing information
- Double-checked orders and packaged items for transport
- Took orders from customers by writing down menu items, substitutions, and add-ons
- Increased customer satisfaction by quickly addressing and resolving food and service complaints
- Wiped down counters and sanitized equipment to keep the food prep and dining areas clean
- Kept track of everything.
Camp Counselor
The Community Place of Greater Rochester, Inc.
Rochester
05.2019 - 08.2019
- Oversaw camper activities in order to address behavioral issues while also encouraging fun, safety, and inclusivity
- Oversaw pre-planned field trips and adhered to established safety guidelines to reduce the risk of accidents and injuries among campers
- Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks
- Give campers instructions for various activities
- Promoted engagement and outreach through special events aimed at attracting new users
- Served as an outstanding role model throughout the summer program and its associated activities
- Worked with other camp counselors to come up with fun and educational activities for the campers
- Plan outdoor activities and indoor activities for campers.
Front End Cashier
Tops Friendly Markets
Rochester
02.2017 - 07.2019
- Counted the cash in the register drawer at the start and end of each shift
- Checked customer prices and processed sales by scanning barcodes
- Helped customers make purchasing decisions and locate merchandise
- Was in charge of processing exchanges and returns in the company database
- Backed up front-end procedures that ensured items were well-stocked to avoid shrinkage
- Used an electronic computer system to process credit card, EBT, and gift certificate payments
- Approached every question or concern with a calm and level-headed approach to successfully address any need.
Education
High School -
Young Women's College Prep Charter School of Rochester
Rochester, NY 08.2014 - 06.2018
Skills
Cash HandlingClient serviceStaff education and trainingSales expertiseBehavioral ManagementState regulations knowledgeCare plan assessmentIndirect Patient CarePatient privacy and confidentialityChronic disease managementMeal planning and preparationPatient careCommunity integrationPatient ManagementFirst aid and safety
Cash Handling
First Aid and CPR
Timeline
Team Leader
Burger King
04.2022 - Current
Direct Support Professional
Lifetime Assistance Inc
11.2021 - 04.2022
To-Go Specialist
Applebee's Grill + Bar
09.2021 - 11.2021
Drive-Thru Cashier
KFC
11.2019 - 04.2020
Camp Counselor
The Community Place of Greater Rochester, Inc.
05.2019 - 08.2019
Front End Cashier
Tops Friendly Markets
02.2017 - 07.2019
High School -
Young Women's College Prep Charter School of Rochester
08.2014 - 06.2018