Summary
Overview
Work History
Education
Skills
Timeline
Intern
KAWANNA WHITEHEAD

KAWANNA WHITEHEAD

Rochester,New York

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Team Leader

Burger King
Rochester
04.2022 - Current
  • Did cross-training and backed up customer service managers
  • Developed strong customer relationships by maintaining a positive attitude and providing prompt service
  • Mentored and guided employees to ensure that assigned tasks were completed correctly
  • Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices.

Direct Support Professional

Lifetime Assistance Inc
Rochester
11.2021 - 04.2022
  • Kept track of resident responses, progress with approaches, and reported any unusual signs or symptoms to the medical staff
  • Aided Provided elderly and developmentally disabled patients with compassionate companionship
  • Helped disabled people gain independence while keeping a close eye on their safety at all times
  • Oversaw routine activities such as medication and personal hygiene to ensure safety
  • Volunteered to fill in for on-call rotation gaps when needed.

To-Go Specialist

Applebee's Grill + Bar
Rochester
09.2021 - 11.2021
  • Ran the cash register and accepted payments from customers using cash, debit, and credit cards
  • Assisted host by answering phones, responding to guest inquiries, and providing information about the restaurant's services during downtime
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Kept a high level of cleanliness and sanitation.

Drive-Thru Cashier

KFC
Rochester
11.2019 - 04.2020
  • Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging
  • Assisted customers in making menu selections by providing food complementing information
  • Double-checked orders and packaged items for transport
  • Took orders from customers by writing down menu items, substitutions, and add-ons
  • Increased customer satisfaction by quickly addressing and resolving food and service complaints
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean
  • Kept track of everything.

Camp Counselor

The Community Place of Greater Rochester, Inc.
Rochester
05.2019 - 08.2019
  • Oversaw camper activities in order to address behavioral issues while also encouraging fun, safety, and inclusivity
  • Oversaw pre-planned field trips and adhered to established safety guidelines to reduce the risk of accidents and injuries among campers
  • Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks
  • Give campers instructions for various activities
  • Promoted engagement and outreach through special events aimed at attracting new users
  • Served as an outstanding role model throughout the summer program and its associated activities
  • Worked with other camp counselors to come up with fun and educational activities for the campers
  • Plan outdoor activities and indoor activities for campers.

Front End Cashier

Tops Friendly Markets
Rochester
02.2017 - 07.2019
  • Counted the cash in the register drawer at the start and end of each shift
  • Checked customer prices and processed sales by scanning barcodes
  • Helped customers make purchasing decisions and locate merchandise
  • Was in charge of processing exchanges and returns in the company database
  • Backed up front-end procedures that ensured items were well-stocked to avoid shrinkage
  • Used an electronic computer system to process credit card, EBT, and gift certificate payments
  • Approached every question or concern with a calm and level-headed approach to successfully address any need.

Education

High School -

Young Women's College Prep Charter School of Rochester
Rochester, NY
08.2014 - 06.2018

Skills

Cash Handlingundefined

Timeline

Team Leader

Burger King
04.2022 - Current

Direct Support Professional

Lifetime Assistance Inc
11.2021 - 04.2022

To-Go Specialist

Applebee's Grill + Bar
09.2021 - 11.2021

Drive-Thru Cashier

KFC
11.2019 - 04.2020

Camp Counselor

The Community Place of Greater Rochester, Inc.
05.2019 - 08.2019

Front End Cashier

Tops Friendly Markets
02.2017 - 07.2019

High School -

Young Women's College Prep Charter School of Rochester
08.2014 - 06.2018

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KAWANNA WHITEHEAD