Alia Kawar
Fair Haven
Summary
Detail-oriented and results-driven administrative professional with extensive experience in office management, financial operations, and customer service. Proficient in managing payroll, budgets, and financial reporting, with a proven ability to oversee operations efficiently and implement process improvements. Skilled in multitasking, project management, and fostering positive relationships with stakeholders. Adept at leveraging expertise in QuickBooks, Microsoft Office, and organizational management to ensure seamless administrative support and compliance with policies and regulations. Seeking to utilize strong leadership and problem-solving abilities to contribute to organizational success in a dynamic administrative role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Substitute Teacher K-12
Red Creek Central School District
03.2023 - Current
- Provided differentiated instruction to meet the diverse needs of students in grade levels K-12
- Facilitated small group instruction to enhance comprehension of concepts covered in class
- Developed positive relationships with students, staff, parents and other stakeholders
Office Manager
Fair Haven Heating & Cooling
09.2009 - Current
- Reconcile Bank and Credit Card Statements
- Process biweekly payroll and year end reports using QuickBooks
- Process Payments, Receipts, Invoices, Make Payments to Vendors
- Order Parts and Units to be Installed From Distributors
- Schedule New Installs and Service Calls
- Data Filing, Scanning, Copying & Data Entry
- Process Purchase Orders, Invoices, Receipts, etc
- Extensive Use of Microsoft Office & QuickBooks
- Answer Phone & Responded to Customer Inquiries
Proposal Administrator
ProAct
05.2023 - 04.2024
Village Clerk Treasurer
Village of Fair Haven
05.2021 - 02.2023
- Payroll with reporting of retirement and state and federal taxes
- Preparation of check vouchers
- Payment of approved bills
- Maintains files on all Village records, ordinances, resolutions, and fiscal information
- Publishes all legal notices, maintains Village files, preserves all contracts and bonds
- Attends meetings, takes minutes, and maintains files for the Village Board and such other official boards
- Is responsible for the collection of taxes for the Village
- Signs all documents requiring Clerk/Treasurer's certification
- Performs reconciliation of the New York Retirement System for eligible employees
- Review receivables and reconciliations for the monthly ambulance billings through Williamson Law Book
- Manages investments of Village funds in accordance with investment policies and goals of the Village Board and local, state, and federal regulations
- Reviews bank statements
- Completes daily bank deposits
- Record keeping, billing, collections, banking, investments, accounting, and financial reporting of all Village Operations
- Oversees the reconciliation of cash drawers
- Manages the preparation and compilation of the annual Village Budget
- Files financial and other reports with various state agencies
- Manages a central accounting system for the Village government and all departments in a manner consistent with accepted municipal accounting principles and practices
Office Manager
Aspen Dental
09.2017 - 04.2018
- Raised office revenue from ~$70k/mo
- To ~$130k in first two months in this role
- Responsible for the daily non-clinical operations of office including patient satisfaction, revenue, profitability, non-clinical team selection, performance, development and other business related functions as delegated by direct supervisors
- Provided superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards
- Collected co-payments and verify insurance coverage
- Scheduled and confirmed patient appointments
- Responded to patient billing or financial inquiries, directing to appropriate departments, as necessary
- Collected and posted payments and record receipts
- Balanced nightly deposits and complete credit card processing
- Employee Payroll processing
- Executed patient consults to ensure patients understand Doctor prescribed treatment plans; conduct patient chart audits, perform handoffs, conduct consults according to company policies, enter and update patient treatment plans at the direction of the treating Doctor using the company operational system, and follow up with patients during subsequent visits to schedule open treatment
- Worked with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment
- Educated the patient regarding insurance benefits and affordable payment options including third-party patient financing
Education
Bachelor Of Science - Business Administration And Management
SUNY Oswego
Skills
- Appointment Scheduling
- Customer service
- Interpersonal Skills
- Phone Etiquette
- Office Management
- Microsoft Word
- Microsoft Powerpoint
- QuickBooks
- Accounts Payable
- Payroll
- POS
- Insurance Verification
- Accounts Receivable
- Event Planning
- Microsoft Outlook
- General Ledger Accounting
- Teaching
- Data Entry
- Bookkeeping
- Research
- Pricing
- Project management
Certification
- Notary Public
- Teaching Assistant
Timeline
Proposal Administrator
ProAct
05.2023 - 04.2024
Substitute Teacher K-12
Red Creek Central School District
03.2023 - Current
Village Clerk Treasurer
Village of Fair Haven
05.2021 - 02.2023
Office Manager
Aspen Dental
09.2017 - 04.2018
Office Manager
Fair Haven Heating & Cooling
09.2009 - Current
Bachelor Of Science - Business Administration And Management
SUNY Oswego
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