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Kawauna Smith
Riverdale,GA
Summary
Results-driven Housekeeper, and professional Sanitation worker with extensive experience in commercial cleaning, environmental services and hospitality. Known for exceptional attention to detail customer focus and advanced computer literacy. Consistently improving team performance and customer satisfaction through effective communication and problem-solving skills. Seeking to add value by raising cleaning standards for fellow employees raising team morale and being of assistance to staff and customers alike.
Overview
10
10
years of professional experience
Work History
Lead EVS Technician
TRC,
Lithia Springs, GA
09.2025 - Current
- Assisted in training new staff on equipment usage and cleaning procedures.
- Ensured compliance with safety protocols and infection control standards in all tasks.
- Responded promptly to emergency cleaning requests, prioritizing urgent situations effectively.
- Conducted regular inspections of work areas, identifying areas needing improvement or immediate attention.
- Maintained open lines of communication with other department leads, facilitating smooth operation within the facility environment.
- Managed inventory effectively, ensuring timely replenishment of cleaning supplies to avoid shortages.
Warehouse Packer
Walmart Distribution
College Park, GA
04.2025 - 08.2025
- Packaged merchandise for shipment, ensuring adherence to quality standards and safety procedures.
- Operated warehouse equipment, including pallet jacks and forklifts, to efficiently move products.
- Maintained accurate inventory records through regular scanning and documentation of incoming and outgoing items.
- Collaborated with team members to streamline packing processes, enhancing overall workflow efficiency.
EVS Manager
Next Level Hospitality Services
Virginia Beach, VA
01.2020 - 07.2023
- Developed and implemented cleaning protocols to enhance environmental safety standards.
- Trained and mentored staff on best practices in sanitation and waste management.
- Coordinated inventory management for cleaning supplies and equipment.
- Conducted regular inspections to ensure compliance with health regulations.
- Facilitated ongoing communication between departments regarding environmental initiatives, promoting collaboration towards shared goals.
Room Inspector
Best Western Hotel
Virginia Beach, VA
03.2019 - 11.2019
- Inspected guest rooms for cleanliness, maintenance, and adherence to quality standards.
- Trained housekeeping staff on proper inspection protocols and service excellence.
- Coordinated with maintenance teams to address urgent repair issues promptly.
- Developed checklists to enhance inspection efficiency and thoroughness.
Hotel Housekeeper
Springhill Suites By Marriott
Virginia Beach, VA
09.2018 - 03.2019
- Maintained cleanliness and hygiene standards in guest rooms and common areas.
- Responded promptly to guest requests, enhancing overall customer satisfaction.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
Housekeeper
WestIn
Virginia Beach, VA
05.2016 - 11.2016
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
Education
Associate of Science -
ECPI University
Virginia Beach, VA01-2018
Skills
- Team oriented and self starting
- Advanced computer literacy/ software
- Opera, BlueForce, Flexkeeping, Quore, MS Office
- Time management
- Problem-solving
- Attention to detail
- Responsible and dependable
- Customer service-focused
- Skilled housekeeper
- Facility opening and closing
Timeline
Lead EVS Technician
TRC,
09.2025 - Current
Warehouse Packer
Walmart Distribution
04.2025 - 08.2025
EVS Manager
Next Level Hospitality Services
01.2020 - 07.2023
Room Inspector
Best Western Hotel
03.2019 - 11.2019
Hotel Housekeeper
Springhill Suites By Marriott
09.2018 - 03.2019
Housekeeper
WestIn
05.2016 - 11.2016
Associate of Science -
ECPI University