Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Timeline
Generic

Kawleen Kaur Shah

Leesburg,VA

Summary

Proven Security Officer and Sales Advisor with a track record of enhancing safety and boosting sales figures, notably at First Coast Security. Skilled in CCTV monitoring and crisis management, alongside exceptional verbal communication, I've been promoted three times in two years. Demonstrates a keen ability to assess client needs and deliver solutions, ensuring satisfaction and safety on all fronts. Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role. Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Officer

First Coast Security
Ashburn, VA
07.2022 - Current
  • Guarded, restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures, and posted orders to include enforcement of company rules, policies, and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling the property.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Verified photo IDs and tickets to allow guests' passage.
  • Observed patrons and customers to quickly address security situations.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Reported safety hazards for remediation response.
  • Trained new security officers on safety protocols and company standards.
  • Maintained the safety of residents by conducting foot patrols, monitoring vehicle traffic, and identifying unauthorized persons or vehicles on the premises.
  • Managed employee access, security roles and permissions.
  • Operated communication systems between officers stationed throughout the facility.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Verified photo IDs and tickets to allow guests' passage.
  • Maintained high levels of alertness throughout shifts.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Searched individuals and baggage for weapons and other prohibited items.
  • I efficiently worked in a highly stressful work environment.
  • I have been promoted three times over the course of two years, and next month I will be promoted to a supervisor, managing three buildings on a campus at the same time.
  • I am currently working at a campus with four buildings, and I have to constantly monitor CCTV and be alert for any possible suspicious activities.
  • I efficiently worked long hour shifts, 12-hour shifts, and 16-hour shifts.

Sales Client Advisor

Giorgio Armani
Leesburg, VA
07.2019 - 08.2022
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Responded to in-person and telephone requests for information about company offerings.
  • Maintain the selling floor and merchandise .
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and mentored new sales representatives.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
  • Implemented brand marketing and sales campaigns.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Cold-called leads and closed large number of new sales over several months.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Exceeded goals for new accounts in single sales cycle.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Expanded customer base and boosted profit within product line.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Sales Associate

White House Black Market
Leesburg, VA
10.2018 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared large cash deposits with zero discrepancies.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.

Crew Team Member

McDonald's
Leesburg, VA
12.2017 - 09.2018
  • Operated register to process payments and collect cash payment for order totals.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Greeted customers at drive-thru and took food orders.
  • Used proper techniques to prepare food and ingredients.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Recorded orders by answering customer questions and entering requests in system.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported great dining and meal experiences for guests.
  • Assisted other team members to achieve goals.
  • Checked and restocked utensils and condiments in appropriate locations for guests.

Education

Bachelor of Science - Criminology

George Mason University
Fairfax, VA
06-2026

6 months Bootcamp and CompTIA Security+ Certification - Cyber Security

University of Maryland
MD
10-2024

Associate of Arts - Criminal Justice

Northern Virginia Community College
Annandale, VA
08-2023

High School Diploma -

Tuscarora High School
Leesburg, VA
05.2019

Skills

  • Teller Transactions
  • Stationary surveillance
  • Visitor tracking
  • Report writing
  • Financial Analysis
  • Entrance control
  • Criminal law knowledge
  • Cybersecurity awareness
  • CCTV monitoring
  • Criminal law
  • Fluent in Hindi and Punjabi
  • Client Recruiting and Retention
  • Client Advisement
  • Cash Management Strategies
  • Financial Goal Planning
  • Client Requirements
  • Client Needs Assessment
  • Money Handling
  • Criminal Law Knowledge
  • Screening wands
  • Investigative skills
  • Interior and exterior patrol
  • First Aid and CPR Certified
  • Crime prevention methods
  • Verbal and Written Communication
  • Emergency Response
  • Employee and visitor screening
  • Crisis management
  • Training new hires

Languages

Certification

  • CompTIA Security+
  • First Aid and CPR certified
  • Unarmed Security Licensed

Languages

Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Security Officer

First Coast Security
07.2022 - Current

Sales Client Advisor

Giorgio Armani
07.2019 - 08.2022

Sales Associate

White House Black Market
10.2018 - 11.2018

Crew Team Member

McDonald's
12.2017 - 09.2018

Bachelor of Science - Criminology

George Mason University

6 months Bootcamp and CompTIA Security+ Certification - Cyber Security

University of Maryland

Associate of Arts - Criminal Justice

Northern Virginia Community College

High School Diploma -

Tuscarora High School
Kawleen Kaur Shah