Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kawon King

Chicago,Illinois

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Lead Interim Housing Coordinator

Lincoln Park Community Services
01.2025 - Current
  • Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
  • Conducted intake interviews with new residents, assessing needs and developing individualized service plans.
  • Navigated complex situations involving clients experiencing mental health challenges or substance abuse issues, providing non-judgmental assistance when needed.
  • Promoted teamwork among staff members and volunteers through ongoing training programs and regular meetings.
  • Coordinated food preparation efforts, ensuring nutritious meals were provided daily for all shelter occupants.
  • Enhanced shelter residents'' well-being by providing compassionate care and support.
  • Maintained accurate records of resident interactions, ensuring confidentiality and compliance with organizational policies.
  • Monitored facility security, implementing preventive measures to maintain a secure environment for all occupants.

Budtender

Maribis
01.2020 - 01.2021
  • Delivered personalized customer service remotely via phone and email, advising customers on product selection and usage.
  • Managed inventory and ensured regulatory compliance while working in both in-store and remote sales environments.
  • Engaged customers in an informative and welcoming manner, fostering loyalty and strong customer relationships.

Package Handler

UPS
01.2015 - 01.2020
  • Independently managed the loading, unloading, and sorting of packages in a fast-paced environment, adhering to tight schedules and safety protocols.
  • Demonstrated time management and self-motivation by meeting daily operational goals without direct supervision.
  • Collaborated with team members to improve efficiency, a skill applicable to remote team collaboration.

Gas Station Clerk/Cashier/Manager

Chevron
01.2015 - 01.2016
  • Managed store operations, including inventory control, opening/closing procedures, and daily cash reconciliation.
  • Led a small team, providing training and support to employees, enhancing store performance and customer satisfaction.
  • Handled customer service inquiries and complaints independently, resolving issues promptly and effectively.

Call Center Representative

Sprint (under Xerox Corporation)
01.2012 - 01.2014
  • Assisted Sprint customers with billing inquiries, technical support, and service plan modifications, working remotely via phone and chat.
  • Troubleshot a variety of mobile devices, including iPhones and Androids, resolving issues efficiently.
  • Communicated solutions clearly over the phone and documented interactions using CRM software—experience directly transferable to remote tools like Slack and Zoom.
  • Consistently met or exceeded performance metrics, demonstrating strong independent problem-solving skills.

Education

Devry

Skills

  • Social services
  • Teamwork
  • Data entry
  • Active listening
  • Critical thinking
  • Customer service
  • Problem resolution
  • Computer proficiency

Timeline

Lead Interim Housing Coordinator

Lincoln Park Community Services
01.2025 - Current

Budtender

Maribis
01.2020 - 01.2021

Package Handler

UPS
01.2015 - 01.2020

Gas Station Clerk/Cashier/Manager

Chevron
01.2015 - 01.2016

Call Center Representative

Sprint (under Xerox Corporation)
01.2012 - 01.2014

Devry

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