Kawona Williams
Bothell,USA
Summary
Dynamic Resident Care Supervisor at Camelot Society with expertise in community health management and crisis intervention. Proven track record in developing person-centered support plans and enhancing resident care through effective team collaboration. Skilled in healthcare administration and compassionate client advocacy, ensuring optimal health outcomes for diverse populations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Compass Health
Edmonds, Washington
06.2025 - Current
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Maintained a safe and clean environment for patient care.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Provided excellent service to patients through personable communication.
- Assist with group sessions on topics related to anger management, substance abuse, conflict resolution, decision making, and goal setting.
- Documented patient progress and maintained accurate records.
- Conducted crisis intervention to de-escalate challenging situations.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Documented patient interactions in compliance with HIPAA requirements.
Resident Care Supervisor
Camelot Society
Woodinville, WA
10.2013 - Current
- Supervised daily operations of resident care staff in a licensed group training home.
- Review clients' charts, and monitor the implementation and documentation of all written programs.
- Participate in the development of person-centered support plans.
- Maintained a safe environment for residents by enforcing safety protocols, and conducting regular inspections of the group homes.
- Act as a liaison for the client related to medical and other professional needs.
- Maintain relationships with each client’s parents and/or guardians, advocates, school and vocational training personnel, and consultants regarding daily activities.
- Ensure proper recording of financial transactions. Reconcile all financial accounts and balance bank statements monthly.
- Participated in interdisciplinary meetings concerning patient care planning.
- Tracked changes in resident health status using assessment tools, such as care plans and MARs.
- Provides relevant information regarding the client’s progress at annual PCSP meetings.
- Provided guidance and support to staff in the delivery of direct services to residents.
- Trained and mentored new staff on resident care protocols and best practices.
- Coordinated care plans with healthcare professionals and family members.
- Conducted assessments to evaluate resident needs and implement appropriate interventions.
- Provided leadership role during crises situations requiring immediate intervention or decision making.
- Investigated incidents involving any type of abuse or neglect towards any resident within the facility.
Community Health Case Worker Medicare/Medicaid
Molina Healthcare
Bothell, WA
07.2017 - 07.2024
- Effectively assists members in navigating the healthcare system by removing barriers to care.
- Assisted in coordinating care management for diverse populations.
- Supports the HEDIS department with making outreach calls to members who are due for preventive screenings.
- Responsible for the comprehensive research and resolution of appeals, disputes, complaints, and grievances.
- Collaborates with providers, community agencies, and behavioral health organizations to remove barriers and improve access to healthcare and other services that may benefit members.
- Empower members by helping them navigate and maximize their health plan benefits.
- Schedules appointments with providers, arranges transportation for healthcare visits, assists with prescription refills, and follows up with members on missed appointments.
- Meet with each member in their homes individually, and conduct an intake needs assessment.
- Collaborate with the member and care team in the development of an individual health action plan, and support the member in the execution of the plan.
- Demonstrates a commitment to HIPAA rules of confidentiality.
- Represents and advocates for members in obtaining identification, housing, benefits services, and entitlements from government and private agencies.
- Coordinate linkage to various community resource programs and supports.
- Write and enter progress notes daily into an electronic patient care system.
- Completes health risk assessments for Medicare members.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Communicated effectively with healthcare providers and members.
Education
Bachelor of Science - Healthcare Administration
Capella University
11.2025
Washington State Community Health Worker Certificate -
01.2017
Washington State Homecare Aid license -
01.2016
Skills
- Community health management
- Crisis intervention and support
- Behavioral health expertise
- Healthcare administration
- Medical terminology proficiency
- Data entry and documentation
- Microsoft Office applications
- Electronic medical records (EMR)
- Patient education and advocacy
- Person-centered planning
- Team collaboration
- Disability awareness and support
- Compassionate client care
- Crisis management techniques
- First aid and CPR certification
- Health services coordination
- Life skills training
- Knowledge of medical coding
- Care management
- Managed care
- Care coordination
- Case management
Awards
- Camelot Society Employee of the Year, 2021
- Camelot Society Employee of the Year, 2024
- Molina Healthcare Employee of the Quarter, 2021
Accomplishments
- Camelot Society Employee of the year 2021 & 2024
- Molina Healthcare Employee of the quarter 2021
Certification
- Agency Affiliated Counsler
- Licensed Homecare Aide
- Medical Assistant (Certificate of Completion)
References
References available upon request.
Timeline
Mental Health Technician
Compass Health
06.2025 - Current
Community Health Case Worker Medicare/Medicaid
Molina Healthcare
07.2017 - 07.2024
Resident Care Supervisor
Camelot Society
10.2013 - Current
Bachelor of Science - Healthcare Administration
Capella University
Washington State Community Health Worker Certificate -
Washington State Homecare Aid license -
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