Kawonn Thomas
Bolingbrook,IL
Summary
My objective is to inspire, service, educate, build, and give back. I have over 10+ years of excellent customer service experience, as well as 5+ years of sales and recruiting experience. I excel in learning, management, building relationships, and training others. I have worked in several fast-paced environments, which have taught me the importance of absolute attention to detail in all areas. In focusing on being very detail-oriented, I have learned that the key to my success is my enthusiasm, organizational skills, time management, and my ability to learn new things quickly on the fly and adjust accordingly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Loan Officer
Success Lending
Schaumburg , IL
01.2024 - Current
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Analyzed financial data to determine the feasibility of granting loans.
- Walk client through completing 1003 loan application.
- Collect clients' most recent pay stubs, bank statements, and W-2s.
- Review credit, income, and debt-to-income to confirm if the client qualifies for the loan and what may be the best loan product or program to go with.
- Collect credit card info from client to order appraisal after client is out of attorney review.
- Once we have final figures from the title, I'll then contact my client to go over the final figures and break down the Closing Disclosure.
- Created a spreadsheet for myself as well as my team via Monday.com to keep notes of the most recent contact, conversation with the client, and ensure we aren't missing key dates like rate locks, day appraisal received, and close date.
Loan Officer Assistant
Loandepot
Bolingbrook , IL
02.2021 - 01.2024
- Assisted loan officers with the preparation of loan documents and closing packages.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
- Input data into loan origination system accurately and timely.
- Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
- Prepared reports on new and existing loan activity for management review.
- Provided support services to Loan Officers during client meetings as needed.
- Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
- Assisted in the development of marketing materials such as brochures, flyers., for potential clients.
- Maintained a database of current lenders' products and services in order to best meet customer needs.
- Tracked regulatory changes that might affect lending practices or policies.
- Developed relationships with local real estate agents in order to generate referrals.
- Attended training sessions as needed in order to stay abreast of industry regulations and standards.
Recruiting Coordinator
Lasalle Network
Oak Brook , IL
04.2018 - 03.2021
- Sourced and screened qualified candidates for open positions.
- Created job postings and distributed to relevant job boards, social media sites, and other sources.
- Maintained accurate records of all recruitment activities in applicant tracking system.
- Coordinated interviews with hiring managers and prospective employees.
- Conducted reference checks on potential hires.
- Responded promptly to inquiries from candidates regarding status of their applications or other questions they had about the company.
- Participated in career fairs and other recruiting events to build relationships with colleges and universities.
- Assisted in onboarding new hires by providing orientation information and collecting necessary paperwork.
Closer
Wells Fargo
Lombard , IL
03.2014 - 01.2018
- Scheduled and coordinated closings with lenders, attorneys, and buyers.
- Verified accuracy of all closing documents for completeness and compliance.
- Reviewed title commitments to ensure clear titles were obtained prior to closing.
- Ensured proper execution of all documents at the closing table.
- Explained loan terms, conditions, and payments to borrowers.
- Maintained detailed records of all transactions including purchase agreements, deeds, mortgages.
- Managed a high volume of files on a daily basis.
- Communicated effectively with customers regarding their closing status.
- Worked closely with lenders to ensure timely closings.
- Ensured compliance with federal regulations such as RESPA, TILA, ECOA.
- Resolved conflicts between parties involved in transaction if necessary.
Education
GED -
University of Illinois At Urbana-Champaign
Champaign, IL06-2009
Skills
- Collections proficiency
- Equifax Application Engine
- Customer service-focused
- Financial planning expert
- Bottom Line LoanMaster Loan Servicing
- Regulatory Compliance
- Documentation Review
- Reliable
- Cash Handling
- Sales expertise
- Client Relations
- Loan Servicing
- Relationship building and management
- Mortgage lending
- Excellent communicator
Certification
- Mortgage Loan Originator License – Nationwide Mortgage Licensing System & Registry.
Timeline
Loan Officer
Success Lending
01.2024 - Current
Loan Officer Assistant
Loandepot
02.2021 - 01.2024
Recruiting Coordinator
Lasalle Network
04.2018 - 03.2021
Closer
Wells Fargo
03.2014 - 01.2018
- Mortgage Loan Originator License – Nationwide Mortgage Licensing System & Registry.
GED -
University of Illinois At Urbana-Champaign
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