Kay Abdulahi
Missouri City,TX
Summary
Successful Client Advisor/Customer Service Representative with over 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
Work History
Client Advisor/Customer Service Representative
Neiman Marcus
12.2020 - 11.2022
- Answered 75+ calls daily in a high-volume call center environment, with an average customer satisfaction rating of 95%
- Responded to customer inquiries via phone, email, and chat, and resolved issues promptly and effectively.
- Processed orders, returns, and exchanges in a timely manner, ensuring customer satisfaction.
- Collaborated with cross-functional teams to address complex customer issues and ensure timely resolution.
- Maintained accurate records of customer interactions and transactions.
- Conducted customer satisfaction surveys and analyzed feedback to identify areas for improvement.
Customer Service Representative
AT&T
06.2019 - 10.2020
- Managed inbound sales inquiries related to products and promotions and quickly establish rapport with customers over the phone.
- Responded to customer emails & phone calls in a fast paced, time-critical manner.
- Constructively handle or supervise order escalations and customer complaints.
- Handled high volume of over 50 inbound calls per shift.
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Implemented products recommendations, increasing sales by 17%.
Customer Service Representative
Dillard's
06.2015 - 08.2019
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Addressed customer questions, enhancing customer satisfaction resulting in 95% positive reviews.
- Handled high-volume inbound and outbound calls in a fast-paced call center environment.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Administrative Assistant
Cameron University Collegian
05.2013 - 11.2015
- Answered multi-line phone system, routing 20+ calls daily, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
BBA - Business Administration
Cameron University
Lawton05.2017
Associate of Science - Allied Health
Cameron University
Lawton, OK05.2015
Skills
- Call Center Operations
- Customer Data Confidentiality
- Excellent Oral, Written and Verbal skills
- Customer Account Management
- Issue and Complaint Resolution
- Empathetic/Assertive
- Efficient and Detail-Oriented
- Client Relations
- Inbound/Outbound Calls
- 40 WPM
- MS Office
- Proactive Self-Starter
Timeline
Client Advisor/Customer Service Representative
Neiman Marcus
12.2020 - 11.2022
Customer Service Representative
AT&T
06.2019 - 10.2020
Customer Service Representative
Dillard's
06.2015 - 08.2019
Administrative Assistant
Cameron University Collegian
05.2013 - 11.2015
BBA - Business Administration
Cameron University
Associate of Science - Allied Health
Cameron University
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