Kay Adams

Through Pridestaff Temp Agency, I was in a six-month contract as a temporary employee working for the Marjaree Mason Center. When the contract was up, I was hired as a permanent, part-time employee with the Marjaree Mason Center. My job description and responsibilities remained the same.

I was laid off due to downsizing and the closure of the Batterer's Intervention Program.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for clients.
• Worked closely with Fresno County Probation, State Parole, and the Department of Social Services receiving client court ordered enrollment into Batterer's Intervention, Child Abuse, and Anger Management programs for clients that caused harm.
• Responded to clients and agencies via email or telephone providing accurate information pertaining to number of sessions completed, absences and payments.
• Contacted clients by telephone and set up their profile in the database; emailed documents required for enrollment.
• Data entry of documents received from the courts, agencies, and clients into client profile.
• Processed client payments in database.
• As needed, completed client reports regarding transfers, dismissals, and completion of programs.
• Mailing of program books and certificate of completion.

Retired from Murphy Bank.

• Maintained compliance with privacy and security requirements, as well as federal statutes covering vehicle, equipment, and home loans.
• Proofread and audit of loan processors documents for accuracy prior to distribution and final funding of mortgage, vehicle, and equipment loans.
• Responsible for sending compliance required notifications as it relates to Adverse Action Notices on delinquent loans.
• Wired funds via Fed-Line System.
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Upheld complete confidentiality of all submitted information according to release guidelines.
• Maintained long-term relationships with customers to provide best-in-class customer service.
• Audit and maintained Flood Life of Loan reports for mortgage loans located in a flood zone.
• Set up and completed loan submission packages.
• Assisted compliance officer with escrow accounts.
• Retrieved customer credit reports via eOscar software.
• CA Notary Public.
• Notarized loan signing documents as required.
• Maintained compliance binders and employee‘s training spreadsheets.

• Home based secretarial business.
• Customers provided rough draft copy of letters, presentations, spreadsheets, and various documentation they needed to have typed.
• Computer generated documents in correct and proper format as required for type of document requested.
• Transcribed verbatim recording of minutes and reports.
• As a loan signing agent, prepared mortgage loan documents and scheduled meeting for signing of documents.
• Notary Public.

• Administrative assistant to the Public Works Director and Public Works Project Manager.
• Obeyed sensitive and confidential report and presentation guidelines of county government regulations.
• Liaison to county commissioners and elected officials.
• Maintained electronic calendar for upper management.
• Composed and typed correspondence for director and upper management.
• Set up and scheduled meetings for management team and safety committee.
• Coordinated conferences, special events, and luncheons for department and county-wide functions.
• Arranged travel reservations and accommodations for personnel.
• Member of safety committee, which required taking and transcribing minutes, coordinating department-wide safety meetings, and maintaining OSHA documentation and binders.
• Assisted with budget preparation.
• Trained and mentored seven department specialists.
• Maintained accurate records and documentation for all department activities, ensuring compliance with internal policies and external regulations.
• Issued county permits.
• Monitored inventory of departmental supplies and replenished items to enable normal operations.
• Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
• Answered telephones and provided customer service to internal clients by addressing inquiries and resolving issues efficiently.
• Set up and maintained records management system.
• Oregon Notary Public

• Administrative support to 11 counselors.
• Data entry and maintenance of 3,000 high school student class schedules in master schedule software.

• Part-time position providing clerical support to principal, school secretary, and staff.
• Maintained student cum/inoculation files.
• Typed correspondence, student certificates.
• Answered telephones.
• Performed yard/bus duty.