Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kay Anderson

Pendergrass,GA

Summary

Dynamic Program Manager with extensive experience at Medical Assisting, Medical Administration , Afterschool Management and Fostercare Services, skilled in HIPAA compliance and patient care. Proven track record in managing cross-functional teams and enhancing program outcomes through data-driven strategies. A compassionate leader dedicated to professional development, fostering strong stakeholder relationships, and achieving project milestones efficiently.

Overview

36
36
years of professional experience

Work History

Program Manager/Professional Tutor

University Instructors
03.2021 - 04.2024
  • Oversaw and led operational activities, ensuring adherence to policies.
  • Cultivated robust partnerships with influential stakeholders, guaranteeing endorsement of program efforts.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.

After School Program Manager

Right At School LLC
05.2022 - 12.2023
  • Coordinated administrative functions, ensuring compliance with regulatory standards.
  • Streamlined interdepartmental collaboration to uphold project timelines.
  • Provided homework assistance
  • Provided after school snacks
  • Provided basic first aid when needed.
  • Contact Parent/Guardian in emergency situations
  • Developed a professional relationship with students, staff and parents.
  • Responsible for school lockup at the end of the day.

Foster Care Provider ( Foster Parent)

DCFS
06.2000 - 04.2022
  • Coordinated with caseworkers and support teams for effective fulfillment of each child's requirements.
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Participated in ongoing training opportunities to stay current on best practices in foster care provision.
  • Cared for medically fragile children in need of extensive support.

Medical Assistant Instructor

Georgia Medical Institute
03.2004 - 07.2009
  • Modeled exemplary professional conduct in classroom environments.
  • Coordinated with clinical sites to arrange externship opportunities for students, ensuring a valuable hands-on experience in real-world healthcare settings.
  • Administered regular quizzes and exams to evaluate student progress, providing constructive feedback on areas of improvement or reinforcing successful performance.
  • Assisted in the development of new courses, incorporating up-to-date industry practices and trends into the curriculum.
  • Created engaging presentations and multimedia materials to enhance learning and retention of complex medical concepts.
  • Improved student comprehension by implementing interactive and hands-on learning techniques in the curriculum for Medical Assisting concepts.
  • Developed strong rapport with students, providing one-on-one support to those struggling with course material or facing personal challenges.
  • Organized guest lectures from healthcare professionals to provide real-world context for classroom topics and encourage networking opportunities among students.
  • Mentored numerous students who successfully completed certification exams on their first attempt, leading to a higher program pass rate.
  • Enhanced students'' clinical skills through carefully designed practical sessions and lab exercises.
  • Regularly assessed student progress, adjusting lesson plans as needed to address individual needs and improve overall understanding.
  • Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.
  • Updated course materials regularly to reflect advancements in the field of Medical Assisting, ensuring that graduates were prepared for immediate employment upon completion of the program.

Paraprofessional/ Clinic Assistant

Dekalb County Schools
02.1999 - 05.2005
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Enhanced classroom discipline through behavioral interventions.
  • Oversaw student safety during lunch breaks, recess, and field trips.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Provided medical support to 998 students and staff
  • Maintenance of clinical log, student documentation, under advice of the RN, initiated emergency medical care and prompting 911 services when needed.

Administrative Assistant

Kaiser Permanente
05.1999 - 05.2004
  • Handled multi-line phone system, routing calls efficiently.
  • Implemented secure procedures to maintain the confidentiality of sensitive information.
  • Cultivated strong client relationships by effectively resolving concerns.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined record-keeping practices for efficient data access.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Medical Assistant

Kaiser Permanente
01.1988 - 01.1998
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Organized the preparation for physician examinations with efficiency.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

NA - Nursing

Ga. Perimeter College
Conyers, GA

Child Development Associate - Child Development

ProSolutions Llc
Atlanta, GA
09.2023

Bachelor - Human Services

Emory University
Atlanta, GA
10.2000

Diploma - EMT, PCT, NT ( Ga Paramedic Inst.)

Emory University
Atlanta, GA
03.1999

Diploma - Medical Assistant

Droughans College
Atlanta, GA
06.1987

Highschool Diploma - College Preparatory

Washington Wilkes Comprehensive High School
Washington
05.1986

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital signs monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Immunization administration
  • Phlebotomy techniques
  • Specimens collection and processing
  • Patient assessments
  • Laboratory specimen collection
  • Professionalism and ethics
  • Insurance verification
  • Appointment setting
  • Patient flow management
  • Sterilization techniques
  • First aid
  • Equipment sterilization
  • Medical office administration
  • Sterile technique
  • Inventory and supply management
  • Simple dressings
  • Prioritizing stat orders
  • Payment collection
  • Medical billing and coding
  • Medical office management
  • Healthcare software proficiency
  • Laboratory maintenance
  • Medical billing
  • Insurance claims
  • Antigen testing
  • Case management
  • Specimen labeling
  • Insurance authorizations
  • Computer Software Efficient
  • Microsoft/ Google/ Chrome

Timeline

After School Program Manager

Right At School LLC
05.2022 - 12.2023

Program Manager/Professional Tutor

University Instructors
03.2021 - 04.2024

Medical Assistant Instructor

Georgia Medical Institute
03.2004 - 07.2009

Foster Care Provider ( Foster Parent)

DCFS
06.2000 - 04.2022

Administrative Assistant

Kaiser Permanente
05.1999 - 05.2004

Paraprofessional/ Clinic Assistant

Dekalb County Schools
02.1999 - 05.2005

Medical Assistant

Kaiser Permanente
01.1988 - 01.1998

NA - Nursing

Ga. Perimeter College

Child Development Associate - Child Development

ProSolutions Llc

Bachelor - Human Services

Emory University

Diploma - EMT, PCT, NT ( Ga Paramedic Inst.)

Emory University

Diploma - Medical Assistant

Droughans College

Highschool Diploma - College Preparatory

Washington Wilkes Comprehensive High School

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