Kay-Ann Cruz
Gaithersburg,MD
Summary
To obtain a challenging and rewarding position in which I can utilize my exceptional individualized care skills while providing quality healthcare to patients.
Highly motivated, energetic and results oriented . Proven ability to work hard and take the initiative while producing quality work on time. Possess excellent communication and interpersonal skills. Both a team leader and a team player.
Overview
20
20
years of professional experience
Work History
School Health Room Technician
DHHS
Gaithersburg, MD
03.2024 - Current
- Provide care to reflect the varying ages and needs of a diverse population in School Health. Report abnormal vital signs, glucose, and any important student information to the nurse immediately. Accept and complete assignments in a timely manner. Provide ice, water, and care to all the students. Administer daily meds to all the students.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Clinical Assistant
Kaiser Permanente
10.2021 - 02.2024
- Phlebotomy, Administer Immunizations, Ekg assistance, Appointment/Intake scheduler, In Basket / customer service Rep for back office call center
Pediatric Intensive Care Unit PCT
Children’s National Medical Center
10.2019 - 07.2021
- Patient Personal Hygiene & Emotional Support, Phlebotomy, Electrocardiogram (ECG / EKG), Monitoring & Recording Vital Signs, Administration of Basic Nursing Procedures, Communication Skills
Emergency Room Technician
Medstar Southern Maryland Hospital
12.2017 - 10.2019
- Triage patient care, Phlebotomy procedures, Perform wound care and splinting, To monitor and collect ekgs and heart rhythms, Certified nursing assistant (CNA) functions, Collect and deliver lab specimens
Patient Care Technician
Medstar Washington Hospital Center
02.2014 - 10.2016
- Provide care to reflect the varying ages and needs of a diverse population, Report abnormal vital signs, accuchecks, and any important patient information to the charge nurse immediately, Answer call lights quickly whether or not they are your assigned patient, Accept and complete assignments in a timely manner, Provide ice, water, and nourishments to the patients, Maintain constant vigilance over patients taking necessary safety precautions, including hourly rounding (call lights within reach, bed in lowest position), Maintain patients’ rooms in neat, orderly and safe manner with clear walk-in area, Respect the privacy and security of patient's personal healthcare information, Administer daily care to the patients in an effective, timely manner, Assist the patients with meeting hygiene needs and activities of daily living, Assist with ambulation, diet, dressing and undressing patients and changing the bed linen, Carry out special orders or treatments as directed by the Nurse, including: Special skin care, Specimen collection, Intake and Output measures, Vital Signs, Maintain current documentation of patient’s status and give report to the Charge Nurse, Assist in admission, transfer, and discharge of patients
CNA
Residence On Greenbelt
04.2013 - 01.2015
- Provide high-quality patient care as an in-demand CNA within surgical, acute-care, rehabilitation, home-health care and nursing-home settings, Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing, Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care, Report to the RN and doctors regarding the status of patient, Maintain a neat and clean work environment
Sales Associate
Zales Corporation
11.2012 - 06.2013
- Greeted customers and determined their needs and wants, Advised customers on utilization and care of merchandise, Explained the use and advantage of merchandise to customers, Answered customers’ queries and concerns, Quoted prices and discounts as well as credit terms, trade in allowances and warranties
CNA Extern
Genesis Healthcare (Crescent Cities)
03.2013 - 04.2013
- Provide nursing care in the supervision of RN in line with resident care policies and procedures, Maintain a homelike setting for the residents, Protect and support resident rights and assist the individuals to maintain independence, Obtain samples, weights, and vital signs of patients, Manage injections and given medicinal intakes, Provide scheduled care to the patients, Report to the RN and doctors regarding the status of patient, Maintain a neat and clean work environment
Food & Beverage Attendant
The Gaylord National
07.2009 - 10.2012
- Provide customer with pleasant dining experience and quality service, Ensure the cleanliness of dining area and food items being served, To remain that STAR employee which delivers flawless service to customers seeking meeting, convention and leisure experiences, Recognize as ‘Lead Server’ which includes mentoring and training new servers
Sales Associate
Lowe's
01.2007 - 07.2009
- Engage with customer in order to provide them with what they need in terms of product and quality service, Communicate current product features and the benefits they offer to customer, Handle large amount of cash and related documents
Unit Clerk
Erickson Retirement Communities
05.2005 - 07.2006
- Greet and interview patients to understand the medical requirements, Operate the switchboard, and handle the responsibilities of the reception desk, Maintain and record the information about patients admitted and released each day in the computer system, Verify and get the insurance coverage form filled by the patients, Shift the inpatient to different wards to accommodate new ones, Enter daily expenses such as treatment, food, bed charges, external doctor visits, and other charges into respective patients’ accounts, Direct and assist patients to the doctor's’ cabin
Hostess
Erickson Retirement Communities
08.2004 - 05.2005
- Ensuring that requirements for all residents are met, including the disabled and food allergic residents, Warmly greet residents and bid a tender departure inviting them to come again, Examine and maintain entrance areas, and ensuring everything is in order
Education
BLS Certified American Heart Association
Maryland Board Of Nursing Certificate CNA -
Bethel Healthcare Institute
Hyattsville, MD01.2013
Diploma -
Bayside High School
Virginia Beach, VA06.2004
Skills
- Critical thinking
- Compassion
- Patient treatment skills
- Clear oral communications
- Familiar with medical terminology and disease control standards
- Hands on experience in taking vitals and manage injections and medications
- Able to maintain neat and organize areas
- Able to provide assistance to patients and or residents in activities of daily living including feeding and bathing
References
References available upon request
Timeline
School Health Room Technician
DHHS
03.2024 - Current
Clinical Assistant
Kaiser Permanente
10.2021 - 02.2024
Pediatric Intensive Care Unit PCT
Children’s National Medical Center
10.2019 - 07.2021
Emergency Room Technician
Medstar Southern Maryland Hospital
12.2017 - 10.2019
Patient Care Technician
Medstar Washington Hospital Center
02.2014 - 10.2016
CNA
Residence On Greenbelt
04.2013 - 01.2015
CNA Extern
Genesis Healthcare (Crescent Cities)
03.2013 - 04.2013
Sales Associate
Zales Corporation
11.2012 - 06.2013
Food & Beverage Attendant
The Gaylord National
07.2009 - 10.2012
Sales Associate
Lowe's
01.2007 - 07.2009
Unit Clerk
Erickson Retirement Communities
05.2005 - 07.2006
Hostess
Erickson Retirement Communities
08.2004 - 05.2005
BLS Certified American Heart Association
Maryland Board Of Nursing Certificate CNA -
Bethel Healthcare Institute
Diploma -
Bayside High School