KAY-ANNE WALKER
DAVIE,USA
Summary
Dynamic leader and collaborative team member with a proven track record at Seminole Hard Rock Hotel & Casino - Hollywood, FL. Excelled in enhancing operational efficiency and guest satisfaction through effective communication and detail-oriented practices. Demonstrated expertise in managing multiple responsibilities and fostering professional growth, achieving a significant improvement in team performance and service standards.
Overview
12
12
years of professional experience
Work History
HOUSEKEEPING/OFFICE MANAGER
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, FL
07.2023 - Current
- Manage the daily operations of the office.
- Ensured room distributions aligned with organizational policies.
- Managed daily staff operations
- Addressed guest concerns quickly.
- Recorded supplies and equipment inventory consistently
- Assigned and delegated tasks to team members for efficiency.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Handled incoming calls from guests regarding inquiries or orders.
- Ensured proper staffing levels were met for each shift.
- Assisted with hiring new employees by conducting interviews and providing feedback on candidates.
Vanpool Coordinator
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, FL
12.2022 - Current
- Coordinates the vans with commuters, ensures efficient use of the vanpool fleet. Administers vanpool group formations, operations, and maintenance.
- Keeping the vanpool's rider roster up to date.
- Ensuring the vans are well-maintained.
Women In Leadership Mentor
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, FL
02.2024 - 09.2024
- Sharing knowledge.
- Facilitating career development.
- Assist your mentee in identifying professional and personal growth goals and objectives.
- Guides and supports a less experienced mentee, nurturing their personal and professional growth through knowledge sharing and guidance.
Women in Leadership-Mentee
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, FL
02.2023 - 09.2023
- Gain skills, knowledge, and insights to advance personal and professional development.
- Being open to constructive feedback and willing to engage in self-reflection and improvement.
- Growing leadership skills.
- Developing a reputation as an advisor and a guide for others.
- Gaining new perspective.
HOUSEKEEPING SUPERVISOR
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, Florida
01.2022 - 07.2023
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Established effective communication between team members in order to foster a positive work environment.
LAUNDRY ATTENDANT
SURGLOBAL COMMERCIAL LAUNDRY
Boca Raton, Florida
07.2021 - 01.2022
- Sorted linen for processing
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Folded dried articles neatly.
- Maintained records of all laundry services provided in logbooks.
- Operated washing machines, dryers, extractors, and other laundry equipment.
Housekeeping Room Attendant
Boca Raton Marriott
Boca Raton, FL
01.2021 - 01.2022
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Replaced dirty linens with clean items according to established standards of quality control.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
HOUSEKEEPING SUPERVISOR
MARRIOTT GRAND AUTOGRAPH HOTEL & SPA
Fairhope, Alabama
06.2013 - 10.2020
- Oversee Staff
- Check rooms and common areas including stairways and lounge areas for cleanliness
- Schedule shifts and rearrange shifts for replacements in case of absentees and late call outs
- Educate staff on proper standards for hygiene, tidiness, and cleanliness
- Motivate team members and resolve any issues or conflicts that arrives
- Respond to customers complaints and assist customers with requests
- Monitor and replenish cleaning products including floor cleaner, bleach, rubber gloves also stock them up in the appropriate places
- Participate in large cleaning projects as required
- Ensure compliance with the safety and sanitation policies in all areas
Housekeeping Room Attendant
JAMAICA PEGASUS HOTEL
04.2013 - 06.2013
- Maintained cleanliness of guest rooms
- Replenish the amenities to the guest rooms after the guest checks out.
- Inventory of supplies.
- Maintained cleanliness and order of assigned areas.
- Assisted guests with requests related to housekeeping services.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
CUSTOMER SERVICE/ CASHIER
KFC
06.2012 - 04.2013
- Customer Service
- Cashier
- Inventory
- Assisted with dishes and Cleaning
Education
SCHOOL LEAVING CERTIFICATE {DIPLOMA} - General Course work
TACKY HIGH SCHOOL
Some College (No Degree) - Housekeeping And Hospitality
Kings Gate Skills Training Centre
Kingston Jamaica Skills
- Effective Communication
- Detail-Oriented
- Collaborative Team Member
- Proficient in Managing Multiple Responsibilities
- Effective Time Management
- Collaborative Engagement
- Reliable
- Flexibility
- Professional
- Excellent customer service
- Room and public space cleaning
Accomplishments
- Women in leadership Mentee graduate
- women in leadership Mentor
- Leadership Journey Mentee
- Vanpool Coordinator
References
References available upon request.
Timeline
Women In Leadership Mentor
Seminole Hard Rock Hotel & Casino - Hollywood, FL
02.2024 - 09.2024
HOUSEKEEPING/OFFICE MANAGER
Seminole Hard Rock Hotel & Casino - Hollywood, FL
07.2023 - Current
Women in Leadership-Mentee
Seminole Hard Rock Hotel & Casino - Hollywood, FL
02.2023 - 09.2023
Vanpool Coordinator
Seminole Hard Rock Hotel & Casino - Hollywood, FL
12.2022 - Current
HOUSEKEEPING SUPERVISOR
Seminole Hard Rock Hotel & Casino - Hollywood, FL
01.2022 - 07.2023
LAUNDRY ATTENDANT
SURGLOBAL COMMERCIAL LAUNDRY
07.2021 - 01.2022
Housekeeping Room Attendant
Boca Raton Marriott
01.2021 - 01.2022
HOUSEKEEPING SUPERVISOR
MARRIOTT GRAND AUTOGRAPH HOTEL & SPA
06.2013 - 10.2020
Housekeeping Room Attendant
JAMAICA PEGASUS HOTEL
04.2013 - 06.2013
CUSTOMER SERVICE/ CASHIER
KFC
06.2012 - 04.2013
SCHOOL LEAVING CERTIFICATE {DIPLOMA} - General Course work
TACKY HIGH SCHOOL
Some College (No Degree) - Housekeeping And Hospitality
Kings Gate Skills Training Centre
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