Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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KAY-ANNE WALKER

DAVIE,USA

Summary

Dynamic leader and collaborative team member with a proven track record at Seminole Hard Rock Hotel & Casino - Hollywood, FL. Excelled in enhancing operational efficiency and guest satisfaction through effective communication and detail-oriented practices. Demonstrated expertise in managing multiple responsibilities and fostering professional growth, achieving a significant improvement in team performance and service standards.

Overview

12
12
years of professional experience

Work History

HOUSEKEEPING/OFFICE MANAGER

Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood , FL
07.2023 - Current
  • Manage the daily operations of the office.
  • Ensured room distributions aligned with organizational policies.
  • Managed daily staff operations
  • Addressed guest concerns quickly.
  • Recorded supplies and equipment inventory consistently
  • Assigned and delegated tasks to team members for efficiency.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Handled incoming calls from guests regarding inquiries or orders.
  • Ensured proper staffing levels were met for each shift.
  • Assisted with hiring new employees by conducting interviews and providing feedback on candidates.

Vanpool Coordinator

Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood , FL
12.2022 - Current
  • Coordinates the vans with commuters, ensures efficient use of the vanpool fleet. Administers vanpool group formations, operations, and maintenance.
  • Keeping the vanpool's rider roster up to date.
  • Ensuring the vans are well-maintained.

Women In Leadership Mentor

Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood , FL
02.2024 - 09.2024
  • Sharing knowledge.
  • Facilitating career development.
  • Assist your mentee in identifying professional and personal growth goals and objectives.
  • Guides and supports a less experienced mentee, nurturing their personal and professional growth through knowledge sharing and guidance.

Women in Leadership-Mentee

Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood , FL
02.2023 - 09.2023
  • Gain skills, knowledge, and insights to advance personal and professional development.
  • Being open to constructive feedback and willing to engage in self-reflection and improvement.
  • Growing leadership skills.
  • Developing a reputation as an advisor and a guide for others.
  • Gaining new perspective.

HOUSEKEEPING SUPERVISOR

Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood , Florida
01.2022 - 07.2023
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Established effective communication between team members in order to foster a positive work environment.

LAUNDRY ATTENDANT

SURGLOBAL COMMERCIAL LAUNDRY
Boca Raton , Florida
07.2021 - 01.2022
  • Sorted linen for processing
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Folded dried articles neatly.
  • Maintained records of all laundry services provided in logbooks.
  • Operated washing machines, dryers, extractors, and other laundry equipment.

Housekeeping Room Attendant

Boca Raton Marriott
Boca Raton , FL
01.2021 - 01.2022
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.

HOUSEKEEPING SUPERVISOR

MARRIOTT GRAND AUTOGRAPH HOTEL & SPA
Fairhope , Alabama
06.2013 - 10.2020
  • Oversee Staff
  • Check rooms and common areas including stairways and lounge areas for cleanliness
  • Schedule shifts and rearrange shifts for replacements in case of absentees and late call outs
  • Educate staff on proper standards for hygiene, tidiness, and cleanliness
  • Motivate team members and resolve any issues or conflicts that arrives
  • Respond to customers complaints and assist customers with requests
  • Monitor and replenish cleaning products including floor cleaner, bleach, rubber gloves also stock them up in the appropriate places
  • Participate in large cleaning projects as required
  • Ensure compliance with the safety and sanitation policies in all areas

Housekeeping Room Attendant

JAMAICA PEGASUS HOTEL
04.2013 - 06.2013
  • Maintained cleanliness of guest rooms
  • Replenish the amenities to the guest rooms after the guest checks out.
  • Inventory of supplies.
  • Maintained cleanliness and order of assigned areas.
  • Assisted guests with requests related to housekeeping services.
  • Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
  • Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.

CUSTOMER SERVICE/ CASHIER

KFC
06.2012 - 04.2013
  • Customer Service
  • Cashier
  • Inventory
  • Assisted with dishes and Cleaning

Education

SCHOOL LEAVING CERTIFICATE {DIPLOMA} - General Course work

TACKY HIGH SCHOOL

Some College (No Degree) - Housekeeping And Hospitality

Kings Gate Skills Training Centre
Kingston Jamaica

Skills

  • Effective Communication
  • Detail-Oriented
  • Collaborative Team Member
  • Proficient in Managing Multiple Responsibilities
  • Effective Time Management
  • Collaborative Engagement
  • Reliable
  • Flexibility
  • Professional
  • Excellent customer service
  • Room and public space cleaning

Accomplishments

  • Women in leadership Mentee graduate
  • women in leadership Mentor
  • Leadership Journey Mentee
  • Vanpool Coordinator

References

References available upon request.

Timeline

Women In Leadership Mentor

Seminole Hard Rock Hotel & Casino - Hollywood, FL
02.2024 - 09.2024

HOUSEKEEPING/OFFICE MANAGER

Seminole Hard Rock Hotel & Casino - Hollywood, FL
07.2023 - Current

Women in Leadership-Mentee

Seminole Hard Rock Hotel & Casino - Hollywood, FL
02.2023 - 09.2023

Vanpool Coordinator

Seminole Hard Rock Hotel & Casino - Hollywood, FL
12.2022 - Current

HOUSEKEEPING SUPERVISOR

Seminole Hard Rock Hotel & Casino - Hollywood, FL
01.2022 - 07.2023

LAUNDRY ATTENDANT

SURGLOBAL COMMERCIAL LAUNDRY
07.2021 - 01.2022

Housekeeping Room Attendant

Boca Raton Marriott
01.2021 - 01.2022

HOUSEKEEPING SUPERVISOR

MARRIOTT GRAND AUTOGRAPH HOTEL & SPA
06.2013 - 10.2020

Housekeeping Room Attendant

JAMAICA PEGASUS HOTEL
04.2013 - 06.2013

CUSTOMER SERVICE/ CASHIER

KFC
06.2012 - 04.2013

SCHOOL LEAVING CERTIFICATE {DIPLOMA} - General Course work

TACKY HIGH SCHOOL

Some College (No Degree) - Housekeeping And Hospitality

Kings Gate Skills Training Centre
KAY-ANNE WALKER