Kay Atkins-Jones
Fort Worth
Summary
Experienced and efficient Assistant Property Manager with a strong focus on delivering exceptional customer service. Excellent skills in telephone etiquette and issue response enable effective address and resolution of resident concerns. Collaboratively working with property ownership, vendors, and residents to ensure smooth operations and maintain positive relationships. Thorough understanding of housing laws and resident management equips navigation of complex regulations and provision of a safe and comfortable living environment for all.
Overview
10
10
years of professional experience
Work History
Rent Collection Specialist - Remote
Mendocino Community LLC
09.2023 - Current
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance
- Track tenant payment history, identifying overdue accounts, and managing aging reports to prioritize collection efforts
- Record all rent payments, negotiate payment plans, detail it in property management software
- Proficiency with computer software, using property management systems to track tenant data and generate reports
- Knowledge of apartment management laws and regulations
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary
- Clear and concise written communication skills, with attention professionalism
Assistant Property Manager
Platinum Property Management
01.2022 - 09.2023
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Maintain good tenant relations by prompt and complete response to tenant requests and inquiries including correspondence on matters relating to property
- Handle move-in/move-outs, turnover work and progress
- Responsible for implementing resident retention through renewals
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Prepare the annual budget and report on financial performance regularly
Foster Parent
Aldea Children and Family Services
03.2020 - 08.2022
- Helped reunify birth families through coordinated visitation strategies.
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Coordinated with therapists, counselors, and other professionals to create individualized plans for each child''s development.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Established clear boundaries within the home environment that promoted respect for themselves and others.
Leasing Manager, Leasing Agent
Career Strategies
09.2017 - 02.2022
- Capture all leads, answer calls, scheduling appointments, conduct property tours and promote attractive community features
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Implemented innovative advertising campaigns to showcase available properties, attracting prospective tenants more efficiently than competitors'' methods such as using various online sites and social media.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals
Leasing Consultant
Security Properties
09.2019 - 02.2021
- Respond to leads, answer calls, schedule appointments, conduct property tours and promote attractive community features
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Move-ins, move-outs, and screening reports
- Execute lease, input information using Yardi System, On Site, One Site, Blue moon, CRM accurately
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Leasing Consultant- Remote
FPI Management
11.2017 - 09.2019
- Inspect models and available 'market ready', communicate related service needs to Property Manager
- Distribute community-issued notices; implement policies of the community
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Collected rent and tracked resident payments and information in computer system.
Medical Administrative Assistant
NumeroCare
09.2014 - 11.2017
- Schedule appointments, surgeries, and follow-up visits
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Provide administrative support to medical staff, including physicians and nurses
- Verified insurance coverage to prepare for upcoming patient appointments.
- Prior knowledge of inpatient and outpatient hospital revenue cycles
- Handle patient billing inquiries and resolve discrepancies
- Manage electronic health records (EHR) and ensure data accuracy
- Relay important information to patients, such as appointment reminders and follow-up instructions
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Education
Education and Training in Insurance - All Lines
AdjusterPro
Fort Worth, TX12.2024
Certificate of Technical Studies - Wastewater
California State University
CA08.2014
Skills
- Data entry proficiency
- Strong negotiation skills
- Debt recovery expertise
- Fair housing regulations
- Property management
- Record keeping
- Accounting operations
- HIPPA
Languages
Spanish
Elementary
Timeline
Rent Collection Specialist - Remote
Mendocino Community LLC
09.2023 - Current
Assistant Property Manager
Platinum Property Management
01.2022 - 09.2023
Foster Parent
Aldea Children and Family Services
03.2020 - 08.2022
Leasing Consultant
Security Properties
09.2019 - 02.2021
Leasing Consultant- Remote
FPI Management
11.2017 - 09.2019
Leasing Manager, Leasing Agent
Career Strategies
09.2017 - 02.2022
Medical Administrative Assistant
NumeroCare
09.2014 - 11.2017
Education and Training in Insurance - All Lines
AdjusterPro
Certificate of Technical Studies - Wastewater
California State University
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