Hi, I’m
Kay Batton
East Alton,IL
Summary
Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
years of professional experience
Work History
BELLA MILANO RESTAURANTS
General Manager of Operations
12.2012 - Current
Job overview
- As GM of a restaurant I manage both front and back of house employees to include: Hostesses, Waitresses, Bartenders, Chefs, Kitchen staff, and other miscellaneous staff
- On average this totals up to 50-70 employees at any given time from a diverse mix of people.
- As the GM I handle scheduling, payroll, vacation, liquor & food counts, as well as coordination of state inspections, licensing, and monthly employee meetings all while managing a restaurant that annually did over 1.2 million dollars in sales.
- Drove year-over-year business growth at restaurant while leading operations, execution, and long-range planning for hours and sales.
- Established positive and effective communication among Management staff reducing miscommunications, misunderstandings, and missed deadlines.
- Led hiring for front of restaurant, management, onboarding, and training of new hires for 3 separate locations to fulfill business requirements.
Red Lobster (Darden, Inc)
Assistant Manager of Operations
07.2003 - 12.2012
Job overview
- As assistant restaurant manager my main role was to coordinate scheduling, and manage both lunch and dinner shifts
- I coordinated inventory of both food and liquor, handled orders with 3rd Party vendors, and supervised weekly deliveries where each order had to be manifested, counted, and stocked to correct local food requirements.
- Coordinated with General Manager in different operational issues and promotional activities. Assisted in short-term and long-term forecasting for staffing requirements.
- Implemented daily staff meetings prior to lunch and dinner shifts to identify shift assignments, discuss large reservations and facilitate open communication between front and back of house.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Education
Associates of science from lewis & clark community college
University Overview
GPA: 4.0, working full time
Lewis And Clark Community College, Godfrey, IL
Associate of Science from Basic Education
05.2004
Skills
- Organization, Conflict Resolution and Time Management
- Performance Monitoring for Recognition Programs and Corrective Actions
- Oversee Administrative Functions for management team
- Expense Monitoring and Inventory Tracking and Management
Timeline
General Manager of Operations
BELLA MILANO RESTAURANTS
12.2012 - Current
Assistant Manager of Operations
Red Lobster (Darden, Inc)
07.2003 - 12.2012
Associates of science from lewis & clark community college
Lewis And Clark Community College
Associate of Science from Basic Education
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