KAY BAYLOR
Madison,WI
Summary
Over 20 years experience in the Transportation Industry. Excellent record of revenue improvement and employee performance. Strong leadership skills with emphasis on company goals and customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Operations Processor
US Bankcorp
Madison, WI
01.2015 - Current
- Review customer orders for accuracy and completeness
- Verified customer information in order to ensure accuracy of delivery
- Performed data entry of customer orders into company database
- Monitored inventory levels to ensure timely fulfillment of orders
- Conducted regular audits of inventory records in order to identify any discrepancies or errors
- Investigated and resolved variances with inventory records
- Maintained positive working relationship with fellow staff and management
Manager
Thillens Inc.
Madison, WI
10.2013 - 11.2014
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Organized training sessions for employees
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Enforced customer service standards and resolved customer problems to uphold quality service
- Exercised good judgment and decision-making in escalating concerns and resolving issues
Operations Manager
Loomis Inc. (via Big Ten Armor acquisition)
Madison, WI
01.2010 - 01.2011
- Successfully integrated the merger of two Armored Transportation Companies
- Directed operations staff by providing guidance, training, and support in order to meet company objectives
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
- Managed scheduling, training and inventory control
Operations Manager
Edge One/Big Ten Armor (acquired by Loomis Inc. in 2010)
Madison, WI
01.2005 - 01.2010
- Directed staff of 25 and oversaw daily operation and security of armored facilities
- Developed and implemented operational procedures to ensure quality standards are met
- Monitored and improved efficiency of processes, team performance, and customer service
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
- Managed scheduling, training and inventory control
ATM Supervisor
Brink's Inc.
Madison, WI
01.1997 - 01.2004
- Supervised daily ATM operations, including repair and maintenance of ATMs
- Monitored ATM transactions to ensure accuracy and compliance with policies and procedures
- Trained staff on proper use of the ATM system and troubleshooting techniques
- Maintained accurate records of customer service requests, transactions, repairs, and software updates
- Responded promptly to customers, manufacturer and branch inquiries related to ATM function
- Investigated reconciliation issues such as missed or unscheduled replenishments to compare amounts and trace discrepancies
Skills
- Operations Management
- Route Supervision
- Vault Attendant
- Dispatcher
- Customer Service
- Inventory Control
- Employee Relations And Conflict Resolution
- Operational Efficiency
- Cross-Functional Teamwork
- Professional
- Approachable
- Computer Skills: Excel,Word, CUO/EVAS,Webfocus,EVAS,OBIE
Timeline
Operations Processor
US Bankcorp
01.2015 - Current
Manager
Thillens Inc.
10.2013 - 11.2014
Operations Manager
Loomis Inc. (via Big Ten Armor acquisition)
01.2010 - 01.2011
Operations Manager
Edge One/Big Ten Armor (acquired by Loomis Inc. in 2010)
01.2005 - 01.2010
ATM Supervisor
Brink's Inc.
01.1997 - 01.2004
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