Kay Bennett
Charleston,West Virginia
Summary
Knowledgeable and Service Order professional with extensive experience in Telecom industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with managers and coworkers . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Service Order Administration
Frontier Communication WV
06.1997 - 06.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting,
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Claims Processor
BCBS Of WV
01.1997 - 06.1998
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Evaluated accuracy and quality of data entered into agency management system.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Modified, updated and processed existing policies.
Education
Perdue Global University
Primarily OnlineAssociate in Business Administration - Business Administration
Garnet Career Center of WV
Charleston, WV10.2014
Skills
- Business Administration
- Data Entry
- Data Transcription
- Quality Improvement
- Invoice Processing
Timeline
Service Order Administration
Frontier Communication WV
06.1997 - 06.2023
Claims Processor
BCBS Of WV
01.1997 - 06.1998
Perdue Global University
Associate in Business Administration - Business Administration
Garnet Career Center of WV
Similar Profiles
Devonaire M. JohnsonDevonaire M. Johnson
Business Analyst at Frontier CommunicationBusiness Analyst at Frontier Communication
Taylor WilliamsTaylor Williams
Maintenance Administrator at Frontier CommunicationMaintenance Administrator at Frontier Communication
Allison MarlerAllison Marler
OCM Lead Consultant at BerryDunn: WV PATH DDI ProjectOCM Lead Consultant at BerryDunn: WV PATH DDI Project