Kay Bolerjack
Zephyrhills,FL
Summary
Certificate of Achievement from Illinois Department on Aging, Senior Health Insurance Program (SHIP)
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
White County/Hamilton County Senior Citizens
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Guest Services Coordinator
Sun Outdoors
09.2021 - 11.2022
- Gave information about area attractions and provided directions.
- Booked appointments, accepted payments and answered guest questions.
- Trained junior team members in customer service strategies and property policies.
- Confirmed arrival and departure times for guests.
- Resolved complaints regarding housekeeping and room service.
- Managed reservation system, optimizing room availability and minimizing overbooking instances.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions or dining options, enhancing their overall stay experience.
Education
GED -
Clearmont North Eastern
Batavia, OH05.1978
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Documentation and Recordkeeping
Timeline
Administrative Assistant
White County/Hamilton County Senior Citizens
07.2023 - Current
Guest Services Coordinator
Sun Outdoors
09.2021 - 11.2022
GED -
Clearmont North Eastern
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