Kay Callis

Work History

Group Sales Manager

Bass Pro Shops Outdoor World

09.2003 - Current

Identified potential upsell opportunities within existing accounts by closely monitoring customer satisfaction levels and addressing concerns promptly.
Established clear goals for the team each quarter, fostering an environment of accountability that led to consistent target achievement.
Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
Mentored junior staff members and provided ongoing training, enhancing their skills and boosting team performance.
Delivered detailed monthly reports on team performance, highlighting areas for improvement while celebrating successes collectively.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Implemented systems and procedures to increase sales.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Store Manager

Rennie Petroleum

10.1997 - 01.2003

Managed inventory control, cash control, and store opening and closing procedures.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Completed point of sale opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Rotated merchandise and displays to feature new products and promotions.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Multi-Store Manager

Miller Oil Company

02.1987 - 07.1997

Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
Established strong vendor relationships, negotiating favorable terms for product procurement and delivery schedules.
Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
Optimized store layouts for increased foot traffic and maximized sales potential.
Enhanced customer satisfaction by monitoring service quality and implementing necessary improvements.
Increased overall store performance by implementing effective sales strategies and staff training programs.
Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
Ensured compliance with labor laws, health regulations, safety guidelines within each location.
Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Summary

Overview

Work History

Group Sales Manager

Store Manager

Multi-Store Manager

Education

Bachelor of Arts - Medical Laboratory Technology

Skills

Certification

Timeline

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