Overview
Work History
Education
Skills
Timeline
Generic

Kay Childers

Mansfield,TX

Overview

19
19
years of professional experience

Work History

Hair Stylist

Supercuts
Midlothian, Texas
05.2023 - Current
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Assisted other stylists with busy periods in the salon.
  • Educated clients on proper home hair care maintenance techniques.
  • Recommended products to clients based on their individual needs.
  • Upsold additional services when appropriate to increase sales volume.
  • Tracked inventory of supplies used for styling services.
  • Organized scheduling of appointments throughout the day.

Austin Country Inc

Sales, Concession Sales
Austin, Texas
11.2015 - 01.2024
  • Monitored daily cash flow, prepared monthly cash forecasts and analyzed variances.
  • Established accounting policies, procedures and systems that comply with regulatory requirements.
  • Conducted reviews of balance sheet accounts including inventory, fixed assets, deferred revenue, prepaid expenses.
  • Collaborated with other departments to ensure accurate recording of transactions into the general ledger.
  • Managed cash flows to optimize year-end tax benefits.

CSR Representive

Sun Loan Company
Austin, Texas
04.2019 - 06.2021
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Performed account maintenance activities such as updating client information in databases.
  • Documented all conversations with customers in CRM software according to company standards.
  • Participated in team meetings or training sessions when necessary.
  • Ensured compliance with applicable laws and regulations for provision of services.
  • Adhered to company's established protocols for handling confidential data.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.

CSR

Ez Loans
Mansfield, Texas
03.2016 - 05.2017
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Performed account maintenance activities such as updating client information in databases.
  • Documented all conversations with customers in CRM software according to company standards.
  • Ensured compliance with applicable laws and regulations for provision of services.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Consulted with customers regarding needs and addressed concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Processed customer account changes with proprietary software.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Hairstylist

Great Clips
McKinney/Austin, TX
02.2005 - 03.2016
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Assisted other stylists with busy periods in the salon.
  • Educated clients on proper home hair care maintenance techniques.
  • Recommended products to clients based on their individual needs.
  • Upsold additional services when appropriate to increase sales volume.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Collaborated with other beauty professionals on projects related to hairstyling.
  • Managed cash register transactions during checkout process.
  • Pursued continuing education and training to stay up to date with new trends and techniques.

Education

Pharmacy Tech Certificate - Medical Terminology

International School of Technology
Austin, TX
06-2008

Cosmetology License - Study of Beauty Treatment

National Beauty College
Garland, TX
12-2002

Certificate For Medical Insurance And Claims Examiner -

Richland Community College
Richardson, TX
06-2000

Skills

  • Outstanding customer service
  • Cash Register Operation
  • Adaptable to Changing Client Needs
  • Decision-Making
  • Creativity and Originality
  • Reliability
  • Professionalism

Timeline

Hair Stylist

Supercuts
05.2023 - Current

CSR Representive

Sun Loan Company
04.2019 - 06.2021

CSR

Ez Loans
03.2016 - 05.2017

Austin Country Inc

Sales, Concession Sales
11.2015 - 01.2024

Hairstylist

Great Clips
02.2005 - 03.2016

Pharmacy Tech Certificate - Medical Terminology

International School of Technology

Cosmetology License - Study of Beauty Treatment

National Beauty College

Certificate For Medical Insurance And Claims Examiner -

Richland Community College

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