Kay Childers
Mansfield,TX
Overview
19
19
years of professional experience
Work History
Hair Stylist
Supercuts
Midlothian, Texas
05.2023 - Current
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Tracked inventory of supplies used for styling services.
- Organized scheduling of appointments throughout the day.
Austin Country Inc
Sales, Concession Sales
Austin, Texas
11.2015 - 01.2024
- Monitored daily cash flow, prepared monthly cash forecasts and analyzed variances.
- Established accounting policies, procedures and systems that comply with regulatory requirements.
- Conducted reviews of balance sheet accounts including inventory, fixed assets, deferred revenue, prepaid expenses.
- Collaborated with other departments to ensure accurate recording of transactions into the general ledger.
- Managed cash flows to optimize year-end tax benefits.
CSR Representive
Sun Loan Company
Austin, Texas
04.2019 - 06.2021
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed account maintenance activities such as updating client information in databases.
- Documented all conversations with customers in CRM software according to company standards.
- Participated in team meetings or training sessions when necessary.
- Ensured compliance with applicable laws and regulations for provision of services.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
CSR
Ez Loans
Mansfield, Texas
03.2016 - 05.2017
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Performed account maintenance activities such as updating client information in databases.
- Documented all conversations with customers in CRM software according to company standards.
- Ensured compliance with applicable laws and regulations for provision of services.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Consulted with customers regarding needs and addressed concerns.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Processed customer account changes with proprietary software.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Hairstylist
Great Clips
McKinney/Austin, TX
02.2005 - 03.2016
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Managed cash register transactions during checkout process.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Education
Pharmacy Tech Certificate - Medical Terminology
International School of Technology
Austin, TX06-2008
Cosmetology License - Study of Beauty Treatment
National Beauty College
Garland, TX12-2002
Certificate For Medical Insurance And Claims Examiner -
Richland Community College
Richardson, TX06-2000
Skills
- Outstanding customer service
- Cash Register Operation
- Adaptable to Changing Client Needs
- Decision-Making
- Creativity and Originality
- Reliability
- Professionalism
Timeline
Hair Stylist
Supercuts
05.2023 - Current
CSR Representive
Sun Loan Company
04.2019 - 06.2021
CSR
Ez Loans
03.2016 - 05.2017
Austin Country Inc
Sales, Concession Sales
11.2015 - 01.2024
Hairstylist
Great Clips
02.2005 - 03.2016
Pharmacy Tech Certificate - Medical Terminology
International School of Technology
Cosmetology License - Study of Beauty Treatment
National Beauty College
Certificate For Medical Insurance And Claims Examiner -
Richland Community College