Kay Christmas
Franklin,TN
Summary
Proven Project and People Operations Manager at Dell Technologies, adept in project management and fostering team collaboration. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating a keen ability to resolve issues and mentor teams for peak performance. Balances strategic project planning with effective staff management, driving organizational success.
Overview
25
25
years of professional experience
Work History
Project Manager
Dell Technologies
01.2020 - 08.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Escalations /People Operations Manager
Dell Technologies
04.1999 - 01.2020
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
- Streamlined escalation processes for quicker issue resolution and improved customer experience.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Provided guidance to team members in resolving high-stakes customer concerns, ensuring timely and appropriate solutions were provided.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with department heads to create job descriptions and performance expectations that aligned with company objectives and industry standards.
- Facilitated conflict resolution sessions between employees when necessary, resulting in improved workplace harmony.
- Motivated employees through special events, incentive programs, and constructive feedback.
Education
Music Education
Eastern Kentucky University
Richmond, KYSkills
- Project Management
- Project planning and development
- Staff Management
- Coaching and Mentoring
- Meeting facilitation
- Feedback Delivery
- Teamwork and Collaboration
- People Management
- Leading Team Meetings
- Issue Resolution
Timeline
Project Manager
Dell Technologies
01.2020 - 08.2024
Escalations /People Operations Manager
Dell Technologies
04.1999 - 01.2020
Music Education
Eastern Kentucky University
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