KAY-DEAN PARKES
Lauderhill
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Cashier
Mega Saver
09.2024 - Current
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative Wfh
Nation Benefits
10.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information and prescription records.
- Built strong relationships with clients, fostering trust and ensuring repeat business opportunities.
- Collaborated closely with pharmacists and other healthcare professionals to resolve discrepancies or issues related to prescription orders in a timely manner.
- Continuously updated knowledge of pharmaceutical industry trends.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Picker Packer
Amazon
06.2022 - 07.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Contributed to inventory control efforts by conducting regular audits, reconciling discrepancies, and updating system records accordingly.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Maintained timely updates on workload progress through effective communication with supervisors.
Cashier/Member (Customer) Service Representative
WALMART
12.2021 - 05.2022
- Calculate cost of goods, process sales, and monitor sales activities
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Effectively communicate information and ideas to teammates and management officials
- Accurately reconcile records of sales and close-out register on a daily basis
- Recommend products to customers, based on customers' needs and interests
- Respond to customer's inquiries regarding the location and availability of goods
- Perform administrative duties, such as preparing personnel and business reports.
Administrative Assistant
SUPREME CEILING AND INTERIORS INC
06.2021 - 12.2021
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Maintained staff directory and company policy handbook for human resources department
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Handled client correspondence and tracked records to foster office efficiency
- Created detailed expense reports and requests for capital expenditures
- Scheduled office meetings and client appointments for staff teams
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
High school diploma -
BOYD ANDERSON HIGH SCHOOL
06.2021
Skills
- Customer Service
- Cycle Counts
- Picking and Packing
- Customer Retention Strategies
- Creative Problem Solving
- Efficient and Detail-Oriented
- Order and Refund Processing
- Emotional and Social Support
- Customer Data Confidentiality
- Cleaning and Sanitizing
- Order Packaging
Timeline
Cashier
Mega Saver
09.2024 - Current
Customer Service Representative Wfh
Nation Benefits
10.2022 - 09.2023
Picker Packer
Amazon
06.2022 - 07.2023
Cashier/Member (Customer) Service Representative
WALMART
12.2021 - 05.2022
Administrative Assistant
SUPREME CEILING AND INTERIORS INC
06.2021 - 12.2021
High school diploma -
BOYD ANDERSON HIGH SCHOOL
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