Kay DeMaria
Mooresville,IN
Summary
I am an organized and dependable professional successful at managing multiple priorities with a positive attitude.
My goal is join a growing corporation that offers professional challenges utilizing interpersonal skills, excellent time management.
Overview
28
28
years of professional experience
Work History
Ad Order Specialist
Gannett USA TODAY
09.2015 - Current
- Support Gannett’s 240+ daily newspaper sites, and all weeklies, to ensure that PERM ads are professionally handled and executed, following legal required guideline.
- Professional Communication with clients, working in fast-paced queue model to provide advertising quotes based on client inquiry, input advertising orders into multiple systems.
- Contribute $200,000. to $250,000. in revenue monthly.
- • Strong problem-solving ability is required for deadline-oriented department
- • High level of accuracy both in data entry and proofreading
- • Proficient in using the CRM system Salesforce
- • Experienced with Microsoft Office suite of products (i.e., Word, Excel, and Outlook)
- • Professional written and verbal communication skills
- • Exceptional customer service skills
- • Ability to work with team members to achieve monthly targets
- • Flexible and able to multi-task
Vice President of Sales
Complete Office Supply
07.2014 - 08.2015
- Recruit, Hire, Train, and Lead Team of New Business Development Professionals
- Report sales activity and forecast to President
- Identify and make recommendations for improvement in areas of process, efficiency, and productivity
- Prospecting for new B2B clients via face to face and telephone contacts
- Implement sales strategies to achieve monthly revenue goals
- Building and maintaining customer relationships
- Utilizing technology in maintaining and updating vital customer information, analyzing purchasing trends and product choice
- Recruit, Hire, Train, and Lead Team of New Business Development Professionals Report sales activity and forecast to President Identify and make recommendations for improvement in areas of process, efficiency, and productivity Prospecting for new B2B clients via face to face and telephone contacts Implement sales strategies to achieve monthly revenue goals
- Building and maintaining customer relationships
- Utilizing technology in maintaining and updating vital customer information, analyzing purchasing trends and product choice.
Director
Defender Direct
07.2013 - 04.2014
- Responsible for daily operations of HVAC support teams including Customer Care, Dispatch and Customer Loyalty.Responsible for daily operations of HVAC support teams including Customer Care, Dispatch and Customer Loyalty.
Call Center Sales Coach
Defender Direct
09.2008 - 07.2013
- Leading a team of up to 15 representatives to deliver value and memorable service experiences that promote client loyalty
- Building team’s expertise in areas of proactive client interaction skills, Product knowledge, and engaging clients in help & guidance conversations
- Developing team members through coaching, career development mentoring, and motivational techniques
- Assessing and resolving escalated client issues at a moment’s notice
- Effectively recognizing strategic business opportunities and seizing them
- Leading and working collaboratively with other managers and leadership in various projects and initiatives
Sales Manager
AT&T Communications
01.1996 - 09.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Some College (No Degree) - Business Administration
Troy State
Montgomery, ALSome College (No Degree) - Business Management
Indiana Tech
Indianapolis, INTimeline
Ad Order Specialist
Gannett USA TODAY
09.2015 - Current
Vice President of Sales
Complete Office Supply
07.2014 - 08.2015
Director
Defender Direct
07.2013 - 04.2014
Call Center Sales Coach
Defender Direct
09.2008 - 07.2013
Sales Manager
AT&T Communications
01.1996 - 09.2008
Some College (No Degree) - Business Administration
Troy State
Some College (No Degree) - Business Management
Indiana Tech
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