I am an organized and dependable professional successful at managing multiple priorities with a positive attitude.
My goal is join a growing corporation that offers professional challenges utilizing interpersonal skills, excellent time management.
Overview
28
28
years of professional experience
Work History
Ad Order Specialist
Gannett USA TODAY
09.2015 - Current
Support Gannett’s 240+ daily newspaper sites, and all weeklies, to ensure that PERM ads are professionally handled and executed, following legal required guideline.
Professional Communication with clients, working in fast-paced queue model to provide advertising quotes based on client inquiry, input advertising orders into multiple systems.
Contribute $200,000. to $250,000. in revenue monthly.
• Strong problem-solving ability is required for deadline-oriented department
• High level of accuracy both in data entry and proofreading
• Proficient in using the CRM system Salesforce
• Experienced with Microsoft Office suite of products (i.e., Word, Excel, and Outlook)
• Professional written and verbal communication skills
• Exceptional customer service skills
• Ability to work with team members to achieve monthly targets
• Flexible and able to multi-task
Vice President of Sales
Complete Office Supply
07.2014 - 08.2015
Recruit, Hire, Train, and Lead Team of New Business Development Professionals
Report sales activity and forecast to President
Identify and make recommendations for improvement in areas of process, efficiency, and productivity
Prospecting for new B2B clients via face to face and telephone contacts
Implement sales strategies to achieve monthly revenue goals
Building and maintaining customer relationships
Utilizing technology in maintaining and updating vital customer information, analyzing purchasing trends and product choice
Recruit, Hire, Train, and Lead Team of New Business Development Professionals Report sales activity and forecast to President Identify and make recommendations for improvement in areas of process, efficiency, and productivity Prospecting for new B2B clients via face to face and telephone contacts Implement sales strategies to achieve monthly revenue goals
Building and maintaining customer relationships
Utilizing technology in maintaining and updating vital customer information, analyzing purchasing trends and product choice.
Director
Defender Direct
07.2013 - 04.2014
Responsible for daily operations of HVAC support teams including Customer Care, Dispatch and Customer Loyalty.Responsible for daily operations of HVAC support teams including Customer Care, Dispatch and Customer Loyalty.
Call Center Sales Coach
Defender Direct
09.2008 - 07.2013
Leading a team of up to 15 representatives to deliver value and memorable service experiences that promote client loyalty
Building team’s expertise in areas of proactive client interaction skills, Product knowledge, and engaging clients in help & guidance conversations
Developing team members through coaching, career development mentoring, and motivational techniques
Assessing and resolving escalated client issues at a moment’s notice
Effectively recognizing strategic business opportunities and seizing them
Leading and working collaboratively with other managers and leadership in various projects and initiatives
Sales Manager
AT&T Communications
01.1996 - 09.2008
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Some College (No Degree) - Business Administration
Troy State
Montgomery, AL
Some College (No Degree) - Business Management
Indiana Tech
Indianapolis, IN
Timeline
Ad Order Specialist
Gannett USA TODAY
09.2015 - Current
Vice President of Sales
Complete Office Supply
07.2014 - 08.2015
Director
Defender Direct
07.2013 - 04.2014
Call Center Sales Coach
Defender Direct
09.2008 - 07.2013
Sales Manager
AT&T Communications
01.1996 - 09.2008
Some College (No Degree) - Business Administration
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform