Kay Duttenhefner
Scheduling Processor
Bismarck,ND
Summary
Highly motivated and committed Administrator with proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with professional communication. Detail-oriented professional looking to bring administrative and industrial team-building skills to
deadline-driven environment. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards and policies. Self motivated with a strong work ethic while reliable.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant / Receptionist
Burleigh County Senior Center
10.2023 - Current
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture.
- Coordinated office supply inventory of medical equipment rentals.
- Streamlined menu list balancing while minimizing errors in government records and computer programs.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document organization with file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Balance till and donation money.
Assembler
Doosan Bobcat
03.2017 - 08.2021
- Collaborate with team to ensure inventory control, quality, and operational improvements that resulted in significant savings and improved profit margins.
- Maintain excellent communications and information that track line outages, inventory DOH, number of items not kitted or on planned delivery route, and any items that exceed maximum specified inventory levels.
- Manage quality assurance and safety programs according to company policy.
- Coordinate with co-workers, leads, PCL's, ME's, BUSCL's, Quality, Inventory Control and Managers in regards to implementing ECN's, updating SWI's, and maintaining stock levels so that build goals are met.
- Assemble several sub areas on MEX line such as: Valves, radiators, taping hydraulic and joystick hoses, fill station, quality/shortage verification, and assisting MNR lead with transferring parts and truck shipments.
- Attend meetings to improve quality and efficiency of assembly line.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk-related emails to assist in finding dead in the water kit numbers.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising.
- Improved operations by working with team members to find workable solutions.
Receptionist
Lewis And Clark Animal Hospital
05.2015 - 08.2017
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Schedule and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered telephones and directed calls to appropriate staff members.
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled appointments based on availability and established load parameters.
- Scheduled appointments based on Vets availability and established load parameters.
- Responded to customer concerns and issues and escalate emergency needs
Administrative Assistant
Burleigh County Child Support
05.2013 - 05.2015
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Maintained up-to-date department organizational chart.
- Performed complex administrative management of sensitive and confidential issues.
- Assisted with administrative tasks, including filing, answering phones and communicate information to case workers.
- Increased accuracy and reduced discrepancies by verifying data while processing incoming payments.
- Managed phone calls from clients when case worker was unavailable and provided informative answers to questions.
- Input doctors orders
Medical Receptionist
Sanford Health
08.2009 - 08.2013
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
Emergency Room Clerk
St. Alexius Medical Center (CHI)
08.2003 - 08.2009
- Utilized multiple PC applications throughout day.
- Processed payment files and analyzed audit reports.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages physicians, medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Input doctors orders and tests.
Education
Associate of Applied Science - Commercial Art
Bismarck State College
Bismarck, ND 08.1990 - 05.1992
Business Administration
Dickinson State College
Dickinson, ND 03.2023 - Current
Skills
Leadership communications
undefinedTimeline
Administrative Assistant / Receptionist
Burleigh County Senior Center
10.2023 - Current
Business Administration
Dickinson State College
03.2023 - Current
Assembler
Doosan Bobcat
03.2017 - 08.2021
Receptionist
Lewis And Clark Animal Hospital
05.2015 - 08.2017
Administrative Assistant
Burleigh County Child Support
05.2013 - 05.2015
Medical Receptionist
Sanford Health
08.2009 - 08.2013
Emergency Room Clerk
St. Alexius Medical Center (CHI)
08.2003 - 08.2009
Associate of Applied Science - Commercial Art
Bismarck State College
08.1990 - 05.1992
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