Summary

Overview

Work History

Education

Skills

Timeline

Kay Duttenhefner

Scheduling Processor

Bismarck,ND

Summary

Highly motivated and committed Administrator with proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with professional communication. Detail-oriented professional looking to bring administrative and industrial team-building skills to

deadline-driven environment. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards and policies. Self motivated with a strong work ethic while reliable.

Overview

years of professional experience

years of post-secondary education

Work History

Administrative Assistant / Receptionist

Burleigh County Senior Center

10.2023 - Current

Organized office events such as holiday parties or team-building activities, promoting a positive company culture.
Coordinated office supply inventory of medical equipment rentals.
Streamlined menu list balancing while minimizing errors in government records and computer programs.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Improved document organization with file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Balance till and donation money.

Assembler

Doosan Bobcat

03.2017 - 08.2021

Collaborate with team to ensure inventory control, quality, and operational improvements that resulted in significant savings and improved profit margins.
Maintain excellent communications and information that track line outages, inventory DOH, number of items not kitted or on planned delivery route, and any items that exceed maximum specified inventory levels.
Manage quality assurance and safety programs according to company policy.
Coordinate with co-workers, leads, PCL's, ME's, BUSCL's, Quality, Inventory Control and Managers in regards to implementing ECN's, updating SWI's, and maintaining stock levels so that build goals are met.
Assemble several sub areas on MEX line such as: Valves, radiators, taping hydraulic and joystick hoses, fill station, quality/shortage verification, and assisting MNR lead with transferring parts and truck shipments.
Attend meetings to improve quality and efficiency of assembly line.
Escalated identified risk issues, challenges and trends to senior management and delivered risk-related emails to assist in finding dead in the water kit numbers.
Protected company brand and improved customer satisfaction by finding creative solutions to problems arising.
Improved operations by working with team members to find workable solutions.

Receptionist

Lewis And Clark Animal Hospital

05.2015 - 08.2017

Provided clerical support to all team members to improve office efficiency and enhance productivity.
Schedule and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Kept reception area clean and organized to offer positive first impression to every visitor.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered telephones and directed calls to appropriate staff members.
Greeted customers, answered general questions and directed to appropriate locations.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Processed payments and updated accounts to reflect balance changes.
Scheduled appointments based on availability and established load parameters.
Scheduled appointments based on Vets availability and established load parameters.
Responded to customer concerns and issues and escalate emergency needs

Administrative Assistant

Burleigh County Child Support

05.2013 - 05.2015

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Maintained up-to-date department organizational chart.
Performed complex administrative management of sensitive and confidential issues.
Assisted with administrative tasks, including filing, answering phones and communicate information to case workers.
Increased accuracy and reduced discrepancies by verifying data while processing incoming payments.
Managed phone calls from clients when case worker was unavailable and provided informative answers to questions.
Input doctors orders

Medical Receptionist

Sanford Health

08.2009 - 08.2013

Managed multi-line phone system and pleasantly greeted patients.
Checked patient insurance, demographic, and health history to keep information current.
Adhered to strict HIPAA guidelines to protect patient privacy.
Organized paperwork such as charts and reports for office and patient needs.
Supported office staff and operational requirements with administrative tasks.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Processed medical insurance claims and payments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Registered and verified patient records before triage with most up-to-date information.

Emergency Room Clerk

St. Alexius Medical Center (CHI)

08.2003 - 08.2009

Utilized multiple PC applications throughout day.
Processed payment files and analyzed audit reports.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Answered phone calls and messages physicians, medical facility, scheduling appointments, and handling patient inquiries.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Registered and verified patient records before triage with most up-to-date information.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Performed various administrative tasks by filing, copying and faxing documents.
Processed medical insurance claims and payments.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Received and routed laboratory results to correct clinical staff members.
Input doctors orders and tests.

Education

Associate of Applied Science - Commercial Art

Bismarck State College

Bismarck, ND

08.1990 - 05.1992

Business Administration

Dickinson State College

Dickinson, ND

03.2023 - Current