Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience with a full array of Accounting, Bookkeeping, Inventory and hands on experience.
Accounting cycle focused with diverse industry experience including manufacturing, distribution, printing, the arts and retail.
Able to perform all administrative tasks to ensure smooth and efficient operations, very skilled at preparing and distributing materials.
Able to read schematics and blueprints to interpret and identify parts.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Excellent interpersonal, persuasive and communication skills.
Offer advanced computer skills in MS Office Suite, Quickbooks, PaintShop Pro X6,Sage, Peachtree and other applications/systems.
Overview
45
45
years of professional experience
Work History
Data Processing, Vendor File Updates, Accounts Payable
GJ Pepsi Company
Lexington, KY
01.2022 - Current
Coded invoices for Lexington and Ohio branches of GJ Pepsi Company, reconciled invoices for accounts payables, updated vendor files for W-9 and 1099 forms.
Updated Excel files for vendor tax information.
Reconciled scanned invoices in Laserfiche from Outlook emails system.
Substituted front desk phones, routing calls using Microsoft Teams system.
Used share screen and worked with others using this method.
Contacted vendors using the phones system on Microsoft Teams.
Researched vendors using Great Plains, Laserfiche, and Google.
Printed, scanned, and sent documents through company emails system.
Customer Service and Data Processing
Adecco and Staffmark Employment Professionals
01.2015 - Current
Running a large inventory file switch over from stock to assembly items for a local company.
Worked in the Accounting Department.
Maintained General Ledger Numbers, Item types, Bills of Material, Spreadsheets, which I created in Excel.
Processed AP mail, Journal Entries, Inventory Transactions, Capital Asset Records, Inventory Counts.
Filing, Credit Card Processing, and training of new employees.
Data Entry, editing, pledge processing of credit card information, bank account information and personal information for a consumer database of more than 25,000 national, regional, and local viewers and donors.
Handling a wide variety of questions, issues, database questions which might require editing, and other care.
Helped during the Spring Pledge Drive at the station.
Included heavy donation processing.
Processing Break Sheets, times when programming was on break, when the phone banks would be open and taking heavy calls.
Processing Premium Sheets for up to three separate blocks of programming per day, for 2 weeks.
Making sure station folders were filled with the appropriate materials for the volunteers at the phone banks, and that each day the folders were organized with the correct programming premium sheets and other network information to communicate to donors.
Data entry of Cash Receipts taken by the station into the station files and data processing of those Credit Card Receipts taken by the station.
Sending out correspondence to donors, such as member viewing magazines, member cards and communications.
Front desk, main lobby at KET Studio, routing calls, aiding staff, crew, donors, customers and the public in a service capacity for the television station.
Knowledge of the organization, computer system, mail system, phone system plays an important part in this position.
Requested by management of the KET Studio Office Building when my assignment with the Fund Department was coming to a close.
Photographer and Editor
Kay Foley Photography
Lexington, KY
01.2012 - Current
Discussed and advised clients regarding photo types.
Framing subject matter and background in lens to capture desired image, focusing camera and adjusted settings based on lighting, subject material, distance, and film speed.
Estimating and measuring light level, distance, and number of exposures needed, using measuring devices and formulas, coordinating and directing services to aid the Art's community in Lexington and Louisville.
Provide editing, image manipulation, and image restoration for clients using PaintShop Pro X6.
Temporary Employment
Robert Half Temporary Employment
Lexington, KY
08.2024 - 09.2024
Take care of clients and customers who have appointments in the REGUS Centers, which include meetings with doctors, therapists, financial professionals, psychologists, online learning, attorneys, dentists, and various other professionals who are located in the building.
The front desk at Regus serves as an overall reception area for the entire building here at the Paragon Center.
There are 2 people who work the front desk and I have been given the opportunity to help the people who have appointments with the professionals here, along with the professionals who lease the office space.
I also answer the phone, witness documentation, mostly for attorneys and clients, answer questions if need be, greet all those who arrive and guide visitors to the correct offices, open and close the lobby, gather mail when needed for the people who have offices here, keep records of appointment names and times, take care of the kitchen when needed.
When office board rooms are taken for a block of time, I make sure the correct people have claim to them for the correct times.
Customer Service and Customer Returns Associate
Integrity Staffing Associates and Amazon.com
01.2020 - 01.2022
Processing returned items from Amazon customers.
Very customer-oriented work, fast paced, detail oriented, requiring the ability to read and communicate well with a variety of people on all levels in the Fulfillment Center.
Must learn new tasks as they are introduced on the computer and in group settings.
Also handle hundreds of items daily in such a way as to make the customer experience a positive one.
Objective reasoning, professional attitude, excellent computer skills and efficient work habits all are vital in making this job successful for the employee, for the customer, and for Amazon.
It was a great experience during this unique time in our world, and it was wonderful to be part of that group who helped people feel a sense of normalcy during the events of the year.
Accounts Payable and Billing
Lexair, Inc
Lexington, KY
09.1999 - 06.2011
Accounts Payable Processor for 12 years, handling the entire AP routine daily, including entering invoices for payments, keeping up with vendor information, and speaking to vendors on the phone.
I ran checks at least once a week, processed manual checks in the accounting system, and made sure checks were mailed out in a timely manner.
Part of my job was oversight of our credit quality, which meant paying our bills on time, and whether or not to take a discount with certain vendors.
I worked closely with the Treasurer of the company for 12 years in this capacity.
Effectively interacted with buyers, project managers and expeditors in resolving purchase order issues.
Part of the implementation team for introduction of new software program for the entire organization.
Processed checks and posted check writing on a weekly basis.
Developed and implemented methods to maintain accurate inventory levels, creating new categories for bill of material for new parts created and developed.
Filled in for Receptionist answering multi-line phone system, directing phone traffic and routing calls to appropriate parties.
Prior Years' Experience in Accounting
01.1981 - 01.1999
Accounts Receivable for Manufacturing Company in 1981, involving Collections and spreadsheet work, where I first learned the basics of computerized accounting.
In California, a great deal of Accounts Payable and Administrative Temporary work, using IBM computers.
It was the mid-1980s when I began working in Accounts Payable and learning to process checks and payments for various temporary agencies.
Accounts Payable work throughout the 1990s on an array of software.
I worked for Carquest in Accounts Payable.
A very large number of vendors who sent invoices to us daily up to 50 phone calls a day.
Managing Vendor Statements with invoices. Researching problems. Heavy data entry daily.
Switched from a DOS based computer program to the early Oracle Software.
Once I learned the Oracle AP Software, I helped other employees who were having trouble learning it.
Education
Bachelors of Arts - Business with a Concentration in Accounting
Midway College
Midway, KY
Bachelors of Arts - Fine Arts
California Lutheran University
Thousand Oaks, CA
Timeline
Temporary Employment
Robert Half Temporary Employment
08.2024 - 09.2024
Data Processing, Vendor File Updates, Accounts Payable
GJ Pepsi Company
01.2022 - Current
Customer Service and Customer Returns Associate
Integrity Staffing Associates and Amazon.com
01.2020 - 01.2022
Customer Service and Data Processing
Adecco and Staffmark Employment Professionals
01.2015 - Current
Photographer and Editor
Kay Foley Photography
01.2012 - Current
Accounts Payable and Billing
Lexair, Inc
09.1999 - 06.2011
Prior Years' Experience in Accounting
01.1981 - 01.1999
Bachelors of Arts - Business with a Concentration in Accounting
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting