Kay Forbes
HAZLEHURST,GEORGIA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excited about taking on the challenges of law school endeavors.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Performance Facilitator
Virtual Team Associates LLC.
11.2018 - Current
- Provide virtual chat assistance to remote call center agents handling live energy account calls.
- Review accounts to make sure agents are properly performing work details such as credit adjustments and payment extensions. Over ride to apply adjustments on accounts and prevent PUC violations.
- Report daily any technical discrepancies or concerns to upper management via Slack app.
- Attend Zoom meetings quarterly to ensure up to date with company standards.
Library Assistant V
Columbia University Butler Library
10.2011 - 11.2016
- Provided library access for Columbia University alumni, scholars and public visitors.
- Removed holds on accounts.
- Helped patrons locate resources using the university catalog CLIO as well as other databases online.
- Supervised student workers.
Guardian Ad Litem
New York City Housing Court
10.2007 - 11.2016
- Participated in ongoing professional development opportunities to stay informed about current trends and best practices in Housing Court eviction proceedings and trials.
- Appeared before Judges in court on behalf of wards to stop nonpayment and holdover evictions.
- Negotiated and signed settlement stipulations.
- Worked in conjunction with Adult Protective Services to secure financial assistance, hoarding and relocation assistance and other services.
- Worked on NYCHA special eviction cases.
Library Assistant III
Columbia University Business Library
10.2007 - 10.2011
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Collected and processed fines on overdue library materials.
Library Assistant
New York Public Library Mid Manhattan Branch
02.2006 - 10.2007
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Collected fees, fines and donations.
Education
Master of Science - Library Science
Palmer School of Library And Information Science
NY., NY09.2010
Bachelor of Arts - Political Science
New York University
NY., NY01.2008
Skills
- Negotiation
- Attention to Detail
- Conflict resolution skills
- Organizational Skills
- Legal knowledge
- Professional Demeanor
Certification
Article 81 Guardianship
Brookdale Center on Aging, NY., NY
Timeline
Performance Facilitator
Virtual Team Associates LLC.
11.2018 - Current
Library Assistant V
Columbia University Butler Library
10.2011 - 11.2016
Guardian Ad Litem
New York City Housing Court
10.2007 - 11.2016
Library Assistant III
Columbia University Business Library
10.2007 - 10.2011
Library Assistant
New York Public Library Mid Manhattan Branch
02.2006 - 10.2007
Master of Science - Library Science
Palmer School of Library And Information Science
Bachelor of Arts - Political Science
New York University
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