Kay Goldsmith
Brazoria
Summary
Dynamic professional with a proven track record at Home Depot, excelling in relationship building and problem-solving. Leveraged promotional support and upselling skills to enhance customer satisfaction and drive sales. Successfully maintained a positive and professional demeanor, contributing to a 20% increase in repeat business. Reliable and punctual, consistently exceeding employer expectations.
Overview
28
28
years of professional experience
Work History
Sales Associate/Merchandise Associate
Home Depot
04.2025 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Supervisor
USPS
02.2018 - 01.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Secretary/Small Business Owner
DBD, LLC.
08.1997 - 09.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Realtor
Fathom
04.2015 - 02.2018
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Education
Graduate Certificate - Real Estate
Kaplan University
Denver, COSkills
- Promotional support
- Upselling
- Retail loss prevention
- Fitting room maintenance
- Positive and professional
- Relationship building
- Reliable and punctual
- Problem-solving skills
Accomplishments
- Awarded “Employee of the Month” 3 times in 2025
Timeline
Sales Associate/Merchandise Associate
Home Depot
04.2025 - Current
Supervisor
USPS
02.2018 - 01.2025
Realtor
Fathom
04.2015 - 02.2018
Secretary/Small Business Owner
DBD, LLC.
08.1997 - 09.2024
Graduate Certificate - Real Estate
Kaplan University