Kay Goodwin
McDonald,Tn
Summary
Professional Experience
Results-driven Banking Specialist known for high productivity and efficient task completion. Skilled in financial analysis, risk management, and customer service, ensuring optimal performance in banking operations. Excel at communication, problem-solving, and adaptability, using these soft skills to meet client needs and support team objectives effectively.
Overview
35
35
years of professional experience
Work History
Wealth Management Banking Specialist
Bank of America
10.2022 - Current
- Responsible for working as a team with the Financial Advisors in our Wealth Management business, providing comprehensive financial solutions to individual wealth management clients with assets of $ 250,000 or more.
- Deepening relationships by having consultative conversations in partnership with our FA teams to educate clients on banking solutions including serving as an expert in our digital space (mobile, online and ATM) while also leveraging our referral model to Wealth Management Lending Officers and Credit Specialists.
Mortgage Loan Originator
Primary Residential Mortgage, Inc. -PRMI
01.2020 - 01.2022
- Make proactive daily contact with clients and prospects either by phone or in person to uncover mortgage needs.
- Call on realtors and builders to build relationships for referrals for mortgage loans.
- Consult with clients in depth to help them discover the loan program that best suits their situation.
- Follow up on pending loans to ensure the process is efficient and closes without any delays.
- Also communicating with the client consistently to make them aware of the process and what to expect.
- Attend loan closings for better client experience.
- Answer any follow up questions that client may have.
Financial Advisor
Edward Jones
Chattanooga, Tennessee
01.2020 - 05.2020
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
- Assisted in the preparation of presentations for prospective clients outlining services offered by the firm.
Financial Representative
Modern Woodmen
01.2019 - 01.2020
- Help clients plan for their financial security through life insurance, annuities, investments, and other financial products.
- Proactively calling on clients and uncovering financial needs.
- Participate in civic, professional, business and community affairs, associations, and groups to solicit and develop new households for Modern Woodmen.
Relationship Banker
SunTrust Bank
01.2014 - 01.2019
- Responsible for building branch client base through consultative conversation and proactively uncovering financial needs.
- Helping clients achieve financial success.
- Provide clients with courteous and professional service.
- Ensure compliance with internal controls, operational procedures, and risk management policies.
- Provide industry-leading service; perform client maintenance requests, problem resolution and sales functions regarding deposit, credit, convenience and other product and service lines.
- Meeting or exceeding client service as well as branch sales goals by offering and selling products and services and developing, expanding, and retaining relationships.
Relationship Banker
Branch Banking & Trust (BB&T)
01.2013 - 01.2014
- Building client relationships through consultative conversation and proactively uncovering financial needs helping clients achieve financial success.
- Achieving set goals by referring business to other BB&T partners such as Insurance, Investment, Merchant, Mortgage, Wealth, and Payroll.
Financial Center Leader (Branch Manager)
Branch Banking & Trust (BB&T)
01.2010 - 01.2013
- Responsible for sales Management and revenue generation within the branch.
- Provide quality leadership, encouragement, and guidance to all branch personnel, while ensuring clients receive superior client service quality.
- Make proactive daily contact with clients and prospects either by phone, in person (including, active lobby engagement) to identify additional client financial needs, initiate client relationships, and attract and retain new client households.
- Initiate, direct, and participate heavily in outside retail and small business client development and in house marketing programs.
- Responsible for branch prospecting for new consumer and small business households, as well as providing additional solutions to expand existing household relationships.
- Participate in civic, government, professional, business and community affairs, associations, and groups to solicit and develop new consumer and small business households for the branch.
- Promote BB&T’s positive public image in the community.
- Responsible for consumer and small business loan performance within the branch pertaining to growth, profitability, and quality.
- Responsible for balanced growth, servicing, and profitability of banks deposit products.
- Responsible for providing leadership and coaching to all members of the branch sales team to ensure maximum performance and attainment of personal goals and improvement plans.
Relationship banker
SunTrust Bank
01.2009 - 01.2010
Branch Manager
SunTrust Bank
01.2002 - 01.2009
Assistant Manager
SunTrust Bank
01.1999 - 01.2002
Relationship Banker
SunTrust Bank
01.1996 - 01.1999
Relationship Banker
Northwest Georgia Bank
01.1991 - 01.1996
Teller
Northwest Georgia Bank
01.1990 - 01.1991
Education
Some College (No Degree) - Business Administration
Dalton State College
Dalton, GASkills
- Client relationship management
- Digital banking solutions
- Wealth management
- Regulatory compliance
- Financial analysis
- Risk assessment
- Mortgage lending
- Consultative selling
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Banking document preparation
- Loan origination
- Client onboarding
- Credit assessment
- Customer relationship management
- Loan processing
- Financial regulatory compliance
- Banking product sales
- Bank services
- Sales tactics
- Banking regulations
- Branch operations
- Loan administration
- Customer retention
- Active listening
- Positive attitude
- Ethical conduct
- Analytical skills
- Multitasking Abilities
- Task prioritization
- Business development
- Strong sense of banking ethics
- Problem-solving
- Detail orientation
- Relationship building
Accomplishments
- Participated in Licensed Banker program with SunTrust Bank achieving over 1mm in sales.
- Participated in Buddy Banker program at SunTrust Bank in 2000.
- Achieved Edge leader and Edge Master as Branch Manager at SunTrust Bank in 2006.
Special Licensing
- Life and Health Insurance License, Tennessee, Alabama, Georgia
- SIE for investments
- NLMS 431122 Mortgage license
Timeline
Wealth Management Banking Specialist
Bank of America
10.2022 - Current
Financial Advisor
Edward Jones
01.2020 - 05.2020
Mortgage Loan Originator
Primary Residential Mortgage, Inc. -PRMI
01.2020 - 01.2022
Financial Representative
Modern Woodmen
01.2019 - 01.2020
Relationship Banker
SunTrust Bank
01.2014 - 01.2019
Relationship Banker
Branch Banking & Trust (BB&T)
01.2013 - 01.2014
Financial Center Leader (Branch Manager)
Branch Banking & Trust (BB&T)
01.2010 - 01.2013
Relationship banker
SunTrust Bank
01.2009 - 01.2010
Branch Manager
SunTrust Bank
01.2002 - 01.2009
Assistant Manager
SunTrust Bank
01.1999 - 01.2002
Relationship Banker
SunTrust Bank
01.1996 - 01.1999
Relationship Banker
Northwest Georgia Bank
01.1991 - 01.1996
Teller
Northwest Georgia Bank
01.1990 - 01.1991
Some College (No Degree) - Business Administration
Dalton State College
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