Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kay Holloman

Rochester,NY

Summary

Business professional with focus on team collaboration and achieving results. Demonstrated ability to adapt to changing needs and drive impactful outcomes. Strong skills in project management, strategic planning, and process optimization. Reliable and effective in coordinating teams and resources to meet organizational goals.


Overview

11
11
years of professional experience

Work History

Department Coordinator

Strong Memorial Hospital
11.2023 - Current
  • Managing staff assignments
  • Maintaining a staff database
  • Responding to urgent or last-minute requests
  • Developing and implementing language access policies and procedures
  • Ensuring compliance with legal and regulatory requirements
  • Managing interpreter contracts and vendor relationships
  • Collaborating with internal departments
  • Tracking and reporting on interpreter service usage
  • Responses to interpretation requests from partner organizations by email or phone.
  • Schedule contractors or employees for interpretation appointments and translation projects.
  • Equip staff and contractors to be effective translators by guiding them through our community interpreters training program.
  • Keep accurate records so partner organizations are properly billed for appointments, and contractors are paid the correct fees for their services.
  • Submit timely invoices to partner organizations for services rendered
  • Reviewing interpreter and vendor job data for accuracy in billing
  • Processing invoices: Assisting with the Accounts Payable (AP) functions, including reviewing vendor invoices and supporting documentation.
  • Billing: Communicated with customers to clarify invoice policies, format, and payment terms, and answering billing inquiries.
  • Ensure billing compliance with established policies, including contract minimums and cancellation procedures.
  • Reconciliation: Tracking and supporting returned checks and general reconciliation activities.
  • Resolving discrepancies: Identifying and resolving discrepancies in job data, billing, and payments.
  • Interpreter support: Responding to interpreter inquiries regarding payments, reimbursements, and schedules.
  • Collaboration: Working with other departments like scheduling and customer service to resolve billing issues.
  • Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
  • Provided administrative support to senior leadership as needed, including calendar management, travel arrangements, and document preparation.
  • Created detailed project plans to guide department initiatives from inception to completion.
  • Facilitated regular departmental meetings, promoting open communication and alignment on goals and priorities.
  • Served as a liaison between the department and other internal teams, fostering strong working relationships.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Direct Support Professional

Lifetime Assistance
11.2020 - Current
  • Assisting individuals with IDD (Intellectual and developmental disabilities) by helping them with all aspects of everyday living
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Administering and assisting individuals with medication
  • Maintain daily notes, spreadsheets, documentation for billing, behavioral reports
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Business Development Administrator

Castilone Dealership
06.2020 - 10.2023
  • Identify and secure new sales leads
  • Retain client relationships
  • Answer incoming phone calls and online inquiries
  • Log client information and comments in CRM
  • Maintain up-to-date knowledge
  • Schedule appointments and follow up with 'no show' clients
  • Ensure potential clients are aware of any promotions
  • Assisting with various tasks throughout the dealership
  • Created comprehensive reports to track progress on key performance indicators, enabling leadership to make informed decisions regarding business development activities.
  • Assisted in the planning and execution of networking events, fostering connections between team members and prospective clients.
  • Collaborated with marketing team to create targeted campaigns that generated interest and leads from potential clients.
  • Implemented CRM system to better manage customer data, ultimately improving communication and follow-up efforts.
  • Trained new hires on best practices for business development, ensuring rapid integration into the company culture and successful performance outcomes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Administrative Support

Global Payments, Inc.
07.2018 - 06.2020
  • Handling inbound calls, emails, and cases for internal and external consumers
  • Monitoring and leading team with cases, calls, data upload loads, inquiries etc.
  • Processing and reconciling vendor and customer disputes
  • Invoicing customers and vendors- tracking payments and ensuring company cash flow is correct
  • Create and edit products for online stores
  • Managing pricing and inventory for products
  • Prepare communications such as emails, memos, invoices, and report
  • Provided administrative support to senior management, facilitating smooth daily operations.
  • Provided administrative support by maintaining organized records of project timelines, budgets, and deliverables.
  • Provided administrative support for the onboarding process, ensuring smooth transition for new hires.

Health Insurance Consultant

Maximus New York State of Health
08.2014 - 05.2018
  • Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs
  • Assisting callers in finishing online applications
  • Responding to numerous phone and email inquiries
  • Adhering to privacy rules
  • Maximized system efficiency with routine performance analysis and optimization tasks.
  • Worked diligently to resolve client disputes with insurance providers, advocating on their behalf for fair and satisfactory outcomes.
  • Coordinated closely with underwriting department to ensure timely processing of applications, expediting coverage initiation for clients in need.
  • Managed a high volume caseload while maintaining exceptional attention to detail and responsiveness to client inquiries throughout the consultation process.
  • Served as a liaison between clients and insurance carriers during annual open enrollment periods, ensuring timely and accurate policy updates.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.

Education

BBA - Business Administration

SUNY Empire State College
Saratoga Springs, NY
05-2026

Skills

  • Scheduling coordination
  • Document control
  • Accounts payable and receivable
  • Financial reporting
  • Cash flow analysis
  • Account reconciliation processes
  • General ledger accounting
  • MS office
  • Workload prioritization
  • Chargeback Analysis
  • CRM
  • Vinsolutions
  • Salesforce
  • HRMS
  • Cisco

Timeline

Department Coordinator

Strong Memorial Hospital
11.2023 - Current

Direct Support Professional

Lifetime Assistance
11.2020 - Current

Business Development Administrator

Castilone Dealership
06.2020 - 10.2023

Administrative Support

Global Payments, Inc.
07.2018 - 06.2020

Health Insurance Consultant

Maximus New York State of Health
08.2014 - 05.2018

BBA - Business Administration

SUNY Empire State College

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