Summary
Overview
Work History
Education
Skills
Timeline
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Kay Jones

Marion,OH

Summary

Customer service professional with strong background in fostering positive customer experiences and resolving issues efficiently. Skilled in communication, problem-solving, and multitasking, with focus on team collaboration and achieving tangible results. Adaptable, reliable, and driven to exceed customer expectations.

Overview

21
21
years of professional experience

Work History

Customer Service Digital Technology Champion II

Verizon Wireless
03.2007 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled multiple communication channels simultaneously while maintaining a high level of professionalism throughout each interaction.
  • Mentored new hires in mastering company policies, products, and services for optimal customer support.
  • Conducted regular follow-ups with customers to ensure complete satisfaction post-purchase or issue resolution.
  • Resolved escalated customer complaints diplomatically, preserving long-term relationships with valued clients.
  • Adapted quickly to changes in company policies or procedures as needed while ensuring minimal disruption to daily operations.

Office Manager

American Family Insurance
12.2003 - 03.2007
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls, in person or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Bachelor of Arts - Business Administration

Mt Vernon Nazarene University
Mt Vernon, OH

Skills

  • Assertiveness
  • Live chat support
  • Customer Service
  • Problem-solving abilities
  • Problem Resolution
  • Computer Proficiency
  • Documentation
  • Complaint Handling
  • Professional telephone demeanor
  • Technical Support

Timeline

Customer Service Digital Technology Champion II

Verizon Wireless
03.2007 - Current

Office Manager

American Family Insurance
12.2003 - 03.2007

Bachelor of Arts - Business Administration

Mt Vernon Nazarene University

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Kay Jones