Kay Jordan
Queens,NY
Summary
Operations professional with over 3 years of experience in high-volume environments, excelling in client communication and process optimization. Skilled in cross-functional coordination and issue resolution, delivering scalable solutions that enhance client experience. Committed to digital health and equity in benefits, with a focus on mission-driven organizations.
Overview
17
17
years of professional experience
Work History
Supply Chain Buyer Planner
Nefab Packaging
Remote
10.2020 - Current
- Coordinated procurement, inventory planning, and delivery schedules, ensuring alignment with global key account needs.
- Managed purchase orders while monitoring inventory to minimize stockouts and disruptions.
- Negotiated pricing, terms, and schedules with international vendors to boost cost efficiency.
- Collaborated with suppliers and stakeholders to optimize delivery outcomes and meet project timelines.
- Communicated with customers and internal units to synchronize supply plans with forecasts, improving alignment.
- Ensured compliance with company policies, quality standards, and regulatory requirements.
Operations Center Operator
Bombardier Transportation
Queens, New York
09.2015 - 07.2019
- Ensured safe, uninterrupted service for thousands of daily NYC AirTrain users through real-time operational support.
- Monitored system operations using SCADA and Automatic Train Control systems, enabling rapid issue resolution.
- Executed safety procedures in compliance with federal, state, and local transit regulations, ensuring operational safety.
- Analyzed system faults during service disruptions and escalated issues per established protocols.
- Delivered incident reports and technical insights to leadership, supporting informed operational decisions.
Customer Service & Sales Associate
Hertz Rent-A-Car
New York, USA
07.2009 - 09.2015
- Recommended tailored services and solutions, resulting in improved customer satisfaction and retention.
- Served as primary contact for customers, resolving billing and service inquiries efficiently to enhance customer experience.
- Investigated and resolved complex customer issues, ensuring timely resolution through effective escalation.
- Accurately processed customer payments, credits, and adjustments to ensure smooth transactions.
Education
Associate of Science (AS) -
Nassau Community College
Garden City, NYSkills
- Client communication
- Process improvement
- Time management
- Organization and attention to detail
- Multitasking in high-volume environments
- Team collaboration
- Adaptability
- Leadership
- Problem solving
- Customer advocacy
Tools And Systems
CRM / Case Management Systems|SCADA & Real-Time Monitoring Tools|Microsoft Office / Google Workspace
Timeline
Supply Chain Buyer Planner
Nefab Packaging
10.2020 - Current
Operations Center Operator
Bombardier Transportation
09.2015 - 07.2019
Customer Service & Sales Associate
Hertz Rent-A-Car
07.2009 - 09.2015
Associate of Science (AS) -
Nassau Community College