Que (Kay) Nguyen
Dallas,TX
Summary
To obtain a supply chain role and work in a positive team setting with an emphasis on quality control process improvement. This role will demonstrate my ability for excellence and performance and will allow me to grow further in my career.
Overview
2
2
years of professional experience
Work History
Claims Analyst (Contractor)
NESTLE WATERS
Irving, TX
06.2021 - 04.2022
- Manage complex claims and deduction resolution process through collaboration with Customers, Sales, Retail Finance, Collectors, and Supply Chain functions.
- Align material information with customer to be able to capture orders.
- Analyze customer claim/deduction details and make determination of claim/deduction validity in alignment with business and BAS (BTB Accounting Standards) policies.
- Collaborate with COS Claims and COC Collections as needed on claims that require further analysis and/or actions to resolve.
- Generate and review the Claims and Deductions Ageing Report as needed and ensure all assigned customer claims and deductions are closed within predefined timeframes.
- Collaborate with Customer Solution Analyst on return-related claims and OS&D on refusal-related claims.
- Finalize the claim/deduction resolution through the creation of payment/credit requests via Hydro, Trade Spend management tool.Reviewed and analyzed suspicious and potentially fraudulent insurance claims.Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
Claims Operator (Contractor)
SAMSUNG ELECTRONICS
Plano , TX
01.2019 - 08.2019
- File shortage claims based on shortage investigation from SAP report mangement, theft notification, Warehouse notification
- File damage claims based on damaged returns
- Update new claims and remove closed/paid claims from recovery list
- Communicate with 3PL/Carrier/Client to recover claim payment, review declines if valid
- Gather BOL, POD, different invoices from GMP, WMP
- Call with carrier/client to discuss/resolve escalated issues
- Gather claim documents to send to insurance
- Investigate and support as needed
- Arrange inbound/outbound cargo shipments, schedule trucking pick- up, follow up with Customs brokers, track/trace shipment door to door
- Invoice customers and agents, handling import-export operations, assist and maintain service relations with clients and other offices
- Provide quality customer service to all vendors, shippers, and agents in order to facilitate the required objectives and provide customers with daily updates
- Daily checking the life cycle of an order, including order status and confirmation follow up
- Maintaining daily the Delivery & Customer Pick-up Coordination log, including calling customers to schedule/confirm delivery appointments, and following up post-delivery.
Lockbox Processor (Contractor)
PWC
Dallas, Texas
01.2018 - 07.2018
- Extracts remittances based on standard operating procedures
Responsible for maintaining specific productivity and quality levels.
Processes and/or reconciles transactions in accordance with established policies and procedures
Ensures the appropriate materials, documentation and capacity are available to complete transactions
Education
Supply Chain Management
UNIVERSITY OF TEXAS
Associate - Science
RICHLAND COLLEGE
High School Diploma - undefined
INFORMATICS SCHOOL OF THAMES
Skills
- Analyst
- SAP warehouse management software (Intermediate)
- Cargo Wise
- R Studio
- Forecasting
- Inventory control
- Microsoft Office (Word, Excel, PowerPoint, and Excel)
- Structured programming
- Interpret and communicate quantitative solutions and other information
- From computer output
- Design and evaluate management decision-making processes in business organizations
- Microsoft Office
- PowerPoint
- Clients, Policies
- Client, Processes
- Claims Evaluations
- Claim Form Analysis
- Information Updates
Timeline
Claims Analyst (Contractor)
NESTLE WATERS
06.2021 - 04.2022
Claims Operator (Contractor)
SAMSUNG ELECTRONICS
01.2019 - 08.2019
Lockbox Processor (Contractor)
PWC
01.2018 - 07.2018
Supply Chain Management
UNIVERSITY OF TEXAS
Associate - Science
RICHLAND COLLEGE
High School Diploma - undefined
INFORMATICS SCHOOL OF THAMES
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