Kalombwe (Kay) Mwakyoma
Dr. Martens
Los Angeles,CA
3
years of professional experience
Dynamic leader with extensive experience cultivating strong customer engagement in fast-paced retail environments across regional and international markets. Demonstrates exceptional team management skills and a proven ability to drive sales while ensuring seamless daily operations. Known for fostering outstanding customer relations and consistently achieving high levels of customer satisfaction. Dedicated to leveraging transferable skills to sustain and enhance sales performance and customer satisfaction in future roles.
Work History
Retail Sales Supervisor
5 Months- Led daily sales floor operations, ensuring premium customer service and brand standards across store environments.
- Monitored sales targets, store KPIs, and team performance to support consistent revenue growth.
- Trained sales associates on product knowledge, fitting guidance, and consultative selling techniques.
- Coordinated stock replenishment, inventory accuracy, and backroom organization to maintain product availability.
- Executed visual merchandising updates aligned with Dr. Martens brand presentation and seasonal campaigns.
- Resolved customer concerns quickly, protecting loyalty and delivering positive in-store experiences.
Retail Sales Associate
11 Months- Tailored communication and engagement strategies to continue delivering long-lasting customer satisfaction in an international region outside the United States.
- Demonstrated product knowledge across boots, shoes, and accessories, supporting confident purchasing decisions.
- Replenished sales floor inventory, organized stockroom areas, and supported timely product availability.
- Resolved customer concerns professionally, preserving positive shopping experiences and repeat business.
- Collaborated with team members to meet daily sales goals and sustain smooth store operations.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Retail Sales Associate
6 Months- Consistently met and exceeded sales targets by utilizing strong communication and persuasion skills to drive product sales.
- Represented Dr. Martens as a brand ambassador, engaging with customers and delivering a personable in-store experience while showcasing deep product knowledge and enthusiasm.
- Collaborated with team members in a team-selling environment, fostering a cohesive team culture that enhanced customer service.
- Supported the expansion of Dr. Martens’ presence in the Americas region through proactive customer engagement and promotion of brand values.
- Demonstrated strong interpersonal communication skills while assisting diverse clientele daily.
- Regularly communicated knowledge of current in-store sales, promotions, and campaigns to customers and coworkers alike.
- Balanced and demonstrated a calm and relaxed demeanor when working with multiple customers at a time in a high-volume ever-changing storefront.
- Monitored sales performance metrics to ensure high conversion rates and meet business objectives.
Skills
P.O.S Proficiency
Customer focused
Detail Oriented
Organized
Reliable
Fashion Forward
Adaptable
Collaborative
Positive Team Lead
Teachable
Natural Extrovert
Dr. Martens Midwest Employee Spotlight
Recognized for her personable selling technique that led to multiple positive customer reviews and secret shopper experiences.
Timeline
Retail Sales Supervisor
Dr. Martens
10.2025 - 03.2026Read More
Retail Sales Associate
Dr. Martens
10.2023 - 09.2024Read More
Retail Sales Associate
Dr. Martens
03.2023 - 09.2023Read More